Resourceful professional with a versatile background in hospitality and customer service. Recognized for strong communication and conflict resolution skills, contributing to enhanced team performance and guest experiences.
Delivered exceptional customer service, enhancing guest satisfaction and comfort.
Resolved customer complaints promptly to enhance dining experience.
Trained new team members on service standards and procedures to uphold quality.
Managed unexpected issues and emergencies during events, ensuring participant satisfaction.
Developed and maintained event timelines, ensuring all tasks were completed on schedule.
Server
Rainforest Cafe
Orlando
06.2024 - 08.2024
Provided exceptional service in a high-volume restaurant that averages $1M in daily sales. My server sales
check average $1700/day with $35/PPA. Provided magical guest experiences by meeting guests needs, making them feel welcome, comfortable, and important in a friendly and efficient manner to ensure a magical
dining experience. Multiple positive Google reviews in my 6-week time on the floor.
Sales Associate/ Customer Service
CVS Pharmacy
Orlando
08.2021 - 08.2022
Helped an average of 100 customers per day by responding to requests for assistance on promotional sales and
locating items. Assisted team members during high volume times with handling cash registers, organizing
inventory room, labeling products, unloading merchandise, and cleaning up. Opener and closer for opening and
closing shifts.