Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brock Aviles

Orlando

Summary

Resourceful professional with a versatile background in hospitality and customer service. Recognized for strong communication and conflict resolution skills, contributing to enhanced team performance and guest experiences.

Overview

5
5
years of professional experience

Work History

Server/ Bartender/ Shift lead/Assistant Event Coordinator

Jeris Love On A Plate
Tallahassee
07.2023 - 06.2026
  • Delivered exceptional customer service, enhancing guest satisfaction and comfort.
  • Resolved customer complaints promptly to enhance dining experience.
  • Trained new team members on service standards and procedures to uphold quality.
  • Managed unexpected issues and emergencies during events, ensuring participant satisfaction.
  • Developed and maintained event timelines, ensuring all tasks were completed on schedule.

Server

Rainforest Cafe
Orlando
06.2024 - 08.2024
  • Provided exceptional service in a high-volume restaurant that averages $1M in daily sales. My server sales
    check average $1700/day with $35/PPA. Provided magical guest experiences by meeting guests needs, making them feel welcome, comfortable, and important in a friendly and efficient manner to ensure a magical
    dining experience. Multiple positive Google reviews in my 6-week time on the floor.

Sales Associate/ Customer Service

CVS Pharmacy
Orlando
08.2021 - 08.2022
  • Helped an average of 100 customers per day by responding to requests for assistance on promotional sales and
    locating items. Assisted team members during high volume times with handling cash registers, organizing
    inventory room, labeling products, unloading merchandise, and cleaning up. Opener and closer for opening and
    closing shifts.

Education

High School Diploma -

Valencia College
Orlando, FL
05-2026

Skills

  • Event management
  • Sales techniques
  • Customer service
  • Time management
  • Conflict resolution
  • Team building

Timeline

Server

Rainforest Cafe
06.2024 - 08.2024

Server/ Bartender/ Shift lead/Assistant Event Coordinator

Jeris Love On A Plate
07.2023 - 06.2026

Sales Associate/ Customer Service

CVS Pharmacy
08.2021 - 08.2022

High School Diploma -

Valencia College
Brock Aviles