Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brock Brewer

College Station

Summary

Shift Manager at Jersey Mike's Subs with a strong focus on customer service and employee training. Successfully implemented inventory strategies that reduced waste and enhanced stock efficiency. Recognized for resolving customer complaints effectively, fostering a positive work environment, and ensuring safety compliance while maintaining high-quality service standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Manager

Jersey Mike's Subs
02.2022 - Current
  • Managed daily operations, ensuring smooth workflow and efficient service during peak hours.
  • Trained and mentored team members on best practices for food preparation and customer service.
  • Implemented inventory management strategies to minimize waste and optimize stock levels
  • Resolved customer complaints promptly, enhancing overall satisfaction and retention rates.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.

Enlisted Soldier

Texas Army National Guard
04.2021 - Current
  • Led training exercises to enhance team readiness and operational efficiency.
  • Completed hauling and digging operations with construction equipment to support the overall mission
  • Provided security at our southern border for the Operation Lone Star mission
  • Provide preventative maintenance to military equipment and vehicles to assure mission capability
  • Coordinated logistics for equipment transportation and supply chain management.
  • Conducted safety inspections to ensure compliance with military regulations and standards.
  • Implemented maintenance protocols for vehicles and equipment, improving reliability and performance.
  • Mentored junior soldiers in tactical procedures and leadership development initiatives.
  • Operated and maintained armored vehicles.


Education

Associate of Science - Business

Blinn College
Bryan, TX
08-2025

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Opening and closing procedures
  • Handling customer complaints
  • Quality assurance
  • Staff training and onboarding
  • Payment processing
  • Safety compliance

Certification

Food Handlers

Food Managers

Military licensing on CDL vehicles

Timeline

Shift Manager

Jersey Mike's Subs
02.2022 - Current

Enlisted Soldier

Texas Army National Guard
04.2021 - Current

Associate of Science - Business

Blinn College

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