Brock Bush
Washington,IL
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.
Overview
15
15
years of professional experience
2012
2012
years of post-secondary education
Work History
Service Advisor
Uftring Chevrolet
Washington, IL
06.2024 - Current
- Assisted customers with service inquiries and appointment scheduling.
- Explained recommended services and repairs to customers clearly.
- Managed service documentation and customer records efficiently.
- Provided follow-up communication regarding service progress and completion.
- Promptly responded to customer inquiries via phone, email or in person.
- Resolved customer complaints in an efficient and courteous manner.
Store Manager
Take 5 Oil Change
Washington, IL
01.2023 - 06.2024
- Managed daily operations of oil change services and customer interactions.
- Trained and mentored staff on service protocols and customer service standards.
- Oversaw inventory management and ensured proper stock levels for supplies.
- Implemented safety procedures to maintain a secure work environment for employees.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Team Member
Target
East Peoria, Illinois
04.2022 - 01.2023
- Assisted customers with product inquiries and provided excellent service.
- Stocked shelves and organized inventory to enhance product visibility.
- Operated cash registers and processed customer transactions efficiently.
- Collaborated with team members to maintain store cleanliness and organization.
Project Manager
EnviroServe
East Peoria, Illinois
05.2016 - 03.2022
- Led cross-functional teams to execute environmental project plans.
- Managed project schedules and budgets for sustainability initiatives.
- Coordinated stakeholder meetings to align project goals and expectations.
- Developed comprehensive project documentation to ensure compliance standards.
- Implemented risk management strategies to mitigate potential project issues.
- Collaborated with regulatory agencies to ensure adherence to environmental regulations.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Identified project needs by reviewing project objectives and schedules.
Project Manager
United Specialty Services
Galesburg, Illinois
05.2011 - 04.2015
- Facilitated training sessions for team members on best practices in project management.
- Managed multiple projects with competing deadlines simultaneously.
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Identified project needs by reviewing project objectives and schedules.
- Drafted project construction schedule and updated as job progressed.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Determined project staffing needs and led resource management.
- Created team objectives and roles with specific goals outlined for each individual.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
Education
Galesburg Highschool
Galesburg, ILSkills
- Customer service
- Service documentation
- Appointment scheduling
- Complaint resolution
- Inventory management
- Customer relationship management
- Parts ordering
- Employee training
- Problem solving
- Client rapport
- Workflow management
- Conflict resolution
Timeline
Service Advisor
Uftring Chevrolet
06.2024 - Current
Store Manager
Take 5 Oil Change
01.2023 - 06.2024
Team Member
Target
04.2022 - 01.2023
Project Manager
EnviroServe
05.2016 - 03.2022
Project Manager
United Specialty Services
05.2011 - 04.2015
Galesburg Highschool