Brock Cotton
Norman
Summary
Customer-focused professional with over 5 years of experience in hospitality and service environments, including leadership roles overseeing daily operations, staff coordination, and guest relations. Proven ability to manage priorities, resolve issues efficiently, and support team performance while maintaining a high standard of service.
Overview
1
1
year of professional experience
Work History
General Manager
Provision Concepts
Edmond
02.2025 - Current
- Oversaw day-to-day operations of a high-volume bar and wine concept.
- Recruited, hired, trained, and scheduled staff.
- Managed inventory, vendor ordering, and cost control.
- Planned and executed recurring events, and private parties.
- Served as the primary point of contact between staff and corporate leadership.
- Ensured a high standard of guest experience by proactively addressing concerns, de-escalating difficult situations, and resolving guest issues professionally to maintain a positive, welcoming environment.
- Monitored cost and sales performance to control expenses, optimize labor, and drive revenue growth
Bar Manager
Sidecar Barley & Wine
Jenks
01.2025 - 02.2025
- Supported daily bar operations, staff coordination, and service standards.
- Assisted with inventory management, ordering, and shift oversight.
- Helped train staff, and maintain consistency behind the bar.
Bartender
Sidecar Barley & Wine
Jenks
08.2024 - 01.2025
- Provided high-quality bartending service in a fast-paced, guest-focused environment
Education
High School Diploma -
Broken Arrow Highschool
Broken Arrow, OK05-2021
Skills
- Customer Experience & Cross-Functional Collaboration
- Customer Experience & Issue Resolution
- Cost Awareness & Resource Management
- Sales Performance & Upselling Strategies
- Scheduling, Time Management & Prioritization
- Event & Project Coordination
- Vendor Communication & Relationship Management
- Process Improvement & Problem Solving
Timeline
General Manager
Provision Concepts
02.2025 - Current
Bar Manager
Sidecar Barley & Wine
01.2025 - 02.2025
Bartender
Sidecar Barley & Wine
08.2024 - 01.2025
High School Diploma -
Broken Arrow Highschool