Hannah Hansen
Rapidan,SD
Overview
8
8
years of professional experience
Work History
Payment Services Representative
Black Hills Energy
02.2022 - Current
- Enhanced customer satisfaction by promptly addressing payment inquiries and resolving issues.
- Streamlined payment processing for increased efficiency, implementing secure electronic transactions.
- Maintained accurate records of client payments and transactions, ensuring data integrity.
- Collaborated with cross-functional teams to improve payment services and overall customer experience.
Customer Service Representative
Black Hills Energy
01.2022 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Mortgage Loan Closer
Unify Home Lending
04.2021 - 01.2022
Mortgage Loan Closer
First National Bank
06.2018 - 04.2021
- Enhanced loan closing efficiency by streamlining the document preparation process.
- Expedited mortgage loan approval by effectively collaborating with underwriters and loan officers.
- Reduced errors in loan documents through meticulous review and verification procedures.
- Streamlined communication between all parties involved in the mortgage process to ensure timely closures.
Teller
First National Bank
06.2016 - 06.2018
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
Associate of Applied Science - Business Administration
Black Hills State University
Spearfish, SDAssociate of Applied Science - Marketing And Communications
Western Dakota Technical Institute
High School Diploma -
Central High School
Rapid City, SD05.2016
Skills
Hard working
Accepting of challenges
Customer service skills
Motivated
Excellent written and verbal communication
Ability to work effectively in a team environment
Eager to learn
Timeline
Payment Services Representative
Black Hills Energy
02.2022 - Current
Customer Service Representative
Black Hills Energy
01.2022 - 02.2022
Mortgage Loan Closer
Unify Home Lending
04.2021 - 01.2022
Mortgage Loan Closer
First National Bank
06.2018 - 04.2021
Teller
First National Bank
06.2016 - 06.2018
Associate of Applied Science - Business Administration
Black Hills State University
Associate of Applied Science - Marketing And Communications
Western Dakota Technical Institute
High School Diploma -
Central High School