Hannah Hansen
Rapidan,SD
Overview
8
8
years of professional experience
Work History
Payment Services Representative
Black Hills Energy
02.2022 - Current
- Enhanced customer satisfaction by promptly addressing payment inquiries and resolving issues.
- Streamlined payment processing for increased efficiency, implementing secure electronic transactions.
- Maintained accurate records of client payments and transactions, ensuring data integrity.
- Collaborated with cross-functional teams to improve payment services and overall customer experience.
Customer Service Representative
Black Hills Energy
01.2022 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Mortgage Loan Closer
Unify Home Lending
04.2021 - 01.2022
Mortgage Loan Closer
First National Bank
06.2018 - 04.2021
- Enhanced loan closing efficiency by streamlining the document preparation process.
- Expedited mortgage loan approval by effectively collaborating with underwriters and loan officers.
- Reduced errors in loan documents through meticulous review and verification procedures.
- Streamlined communication between all parties involved in the mortgage process to ensure timely closures.
Teller
First National Bank
06.2016 - 06.2018
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
Associate of Applied Science - Business Administration
Black Hills State University
Spearfish, SDAssociate of Applied Science - Marketing And Communications
Western Dakota Technical Institute
High School Diploma -
Central High School
Rapid City, SD05.2016
Skills
Hard working
Accepting of challenges
Customer service skills
Motivated
Excellent written and verbal communication
Ability to work effectively in a team environment
Eager to learn
Timeline
Payment Services Representative
Black Hills Energy
02.2022 - Current
Customer Service Representative
Black Hills Energy
01.2022 - 02.2022
Mortgage Loan Closer
Unify Home Lending
04.2021 - 01.2022
Mortgage Loan Closer
First National Bank
06.2018 - 04.2021
Teller
First National Bank
06.2016 - 06.2018
Associate of Applied Science - Business Administration
Black Hills State University
Associate of Applied Science - Marketing And Communications
Western Dakota Technical Institute
High School Diploma -
Central High School
Similar Profiles
Tracy L. MooreTracy L. Moore
Sr. Administrative Assistant at Black Hills EnergySr. Administrative Assistant at Black Hills Energy
Valarie BoalValarie Boal
Senior Project Manager, Finance Integration at Black Hills EnergySenior Project Manager, Finance Integration at Black Hills Energy
Ricky SneedRicky Sneed
Lead Welder Operations at Black Hills EnergyLead Welder Operations at Black Hills Energy
Mark WrastMark Wrast
Operations Supervisor at Black Hills EnergyOperations Supervisor at Black Hills Energy
Kristen HawkinsKristen Hawkins
Registered Nurse at UVA Culpeper Medical CenterRegistered Nurse at UVA Culpeper Medical Center