Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brock Howery

12906 Taylor Circle,NE

Summary

IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.

Overview

10
10
years of professional experience

Work History

IT Technician

Alkeme
07.2024 - Current
  • Replaced and configured network switches to improve infrastructure reliability and performance.
  • Imaged and deployed computers across the organization, ensuring proper configuration and security compliance.
  • Managed user accounts, permissions, and group policies through Microsoft Exchange Admin Center and Microsoft 365 Admin Center.
  • Administered and maintained Microsoft Intune for device management and SharePoint for collaborative workflows and data governance.
  • Aligned IT strategies and initiatives with organizational business objectives to support growth and operational efficiency.
  • Monitored systems for potential security incidents, performed risk assessments, and implemented mitigation strategies.
  • Ensured high availability, reliability, and optimal performance of IT systems, services, and network infrastructure.

Service Delivery Technician

Kiewit
09.2022 - 06.2024
  • Delivered Tier 1/2 technical support and troubleshooting for construction management software via phone, chat, and ticketing systems, ensuring minimal downtime and optimal end-user experience.
  • Collaborated with cross-functional teams to escalate and resolve complex technical issues efficiently, reducing customer impact and improving overall satisfaction metrics.
  • Created and maintained detailed documentation of user requests, incident reports, root cause analyses, and resolutions, ensuring accurate follow-up and compliance with service-level agreements (SLAs).

PC Support Specialist

Veridian Credit Union
04.2021 - 09.2022
  • Provided comprehensive end-user support, including installation, configuration, and deployment of hardware, cabling, peripherals, and software applications.
  • Replaced and maintained Uninterruptible Power Supply (UPS) batteries to ensure continuous system uptime and power reliability.
  • Diagnosed and triaged hardware and software issues remotely via telephone, delivering efficient first-line support and escalation when necessary.
  • Prepared and deployed workstations and peripheral devices, ensuring proper operating system installation, driver configuration, and software provisioning.
  • Maintained detailed documentation of daily support activities, incidents, and resolutions to support knowledge management and continuous improvement initiatives.

Corrections Officer

Douglas County
07.2019 - 04.2021
  • Monitored inmate behavior to maintain safety and compliance with facility regulations.
  • Conducted regular security checks to identify potential risks and prevent incidents.
  • Assisted in emergency response procedures, ensuring rapid and effective action during critical situations.
  • Documented daily activities and incidents accurately to support operational reporting and analysis.
  • Trained new staff on protocols, policies, and best practices for maintaining a secure environment.
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.

CNA

Comfort Keepers
06.2018 - 06.2019
  • Provided direct patient care, ensuring comfort and safety during daily activities.
  • Developed individualized care plans based on patient needs and preferences.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Distribution Supervisor

Savor Culinary Services
09.2015 - 12.2017
  • Prioritized, delegated, and adjusted workflows in a fast-paced distribution environment to meet evolving operational demands and deadlines.
  • Collaborated with shipping partners to resolve issues such as damaged goods, shipment discrepancies, and material shortages, ensuring minimal disruption to operations.
  • Coordinated and optimized warehouse storage layouts to improve material flow, reduce handling time, and minimize labor costs.
  • Communicated with carrier representatives to schedule and manage special deliveries, pickups, and shipment receipts, maintaining smooth logistics operations.
  • Enhanced inventory accuracy and recordkeeping by conducting thorough inspections and verifying shipment contents against documentation and purchase orders.

Education

Bachelor of Science - Intelligence And Security

Bellevue University
01-2021

Associate of Science - Fire Science

Metropolitan Community College
Omaha, NE
01-2017

Associate of Science - Health And Wellness

Metropolitan Community College
Omaha, NE
01-2017

Skills

  • System administration
  • Desktop technical support
  • Hardware installation
  • Software configuration
  • Network troubleshooting

Timeline

IT Technician

Alkeme
07.2024 - Current

Service Delivery Technician

Kiewit
09.2022 - 06.2024

PC Support Specialist

Veridian Credit Union
04.2021 - 09.2022

Corrections Officer

Douglas County
07.2019 - 04.2021

CNA

Comfort Keepers
06.2018 - 06.2019

Distribution Supervisor

Savor Culinary Services
09.2015 - 12.2017

Bachelor of Science - Intelligence And Security

Bellevue University

Associate of Science - Fire Science

Metropolitan Community College

Associate of Science - Health And Wellness

Metropolitan Community College
Brock Howery