Brock Klemesrud-King

Processed customer transactions and requests, ensuring accuracy and compliance in deposits, withdrawals, check cashing, payments, disputes, bond redemption, cashier’s checks, and debit card issuance.

• Maintained a cash drawer, as well as directly being involved in ordering, receiving, and auditing for vaults.
• Assisted with the training of new employees.
• Received training on federal regulations such as the Bank Secrecy Act, Reg E, GLBA, and CRA.
• Used various software on a daily basis such as Excel, Outlook, Word, and Webex.
• Promoted products and services to customers, effectively increasing customer awareness and engagement with certificates of deposit, credit cards, and checking & savings accounts.

• Operated point of sale system, handling cash, credit, and returns transactions efficiently.
• Packaged and processed outgoing orders for shipment, ensuring timely delivery to customers.
• Educated customers on benefits of store products and services, enhancing their purchasing decisions.

• Engaged customers to identify needs and tailor product recommendations.
• Presented product options including extended service plans, financing, and credit cards to enhance customer experience.
• Built strong relationships with clients to promote loyalty and repeat business.
• Processed sales transactions accurately using point-of-sale systems.