CAROLYN KOLLAR
Laconia,NH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Consumer Services Representative II
RxAdvance
Southborough, MA
05.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Server
Civic Kitchen and Drink
Westborough, MA
05.2020 - 07.2022
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Frequently served numerous functions with a high volume of guests.
- Executed service with utmost attention to detail, both independently and as part of a team.
Financial Clearance Specialist
Northwestern Memorial Hospital
Chicago, Illinois
07.2018 - 03.2020
- Assisted with patient care and clearing ambulatory radiology.
- Negotiated with third parties to approve outpatient authorizations.
- Facilitated patient support.
- Exceeded in achieving patient metric goals.
- Acted as a mediator between patients and insurance companies to meet resolutions.
- Proactively identified and solved complex problems impacting operations management and business direction.
- Solved patient clarification discrepancies.
- Recognized by management for providing exceptional customer service.
Server
Mino’s
Winnetka, IL
11.2017 - 02.2019
- Greeted patrons while providing professional hospitality and ideal customer service.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Executive General Manager
Trifecta Grill
Winnetka, IL
12.2016 - 06.2017
- Managed team of 4 full-time staff members and increased overall sales by 30%.
- Consulted patrons and executed private party proposals.
- Maintained high referral rates and exceptional feedback from previous customers and associates.
- Assisted company with promotions, strategic marketing and establishing brand alliances.
- Trained new staff members for hospitality management.
Education
Bachelor of Arts - Sociology
DePaul University
Chicago, IL2015
Skills
- Supervisory skills
- Operations management
- Results-oriented
- Advanced MS Office Suite
- Quantitative reasoning and research methods
- Data analytics
- Epic Systems
- Root cause analysis
- MyChart
- Patient clinical advocate
- High-energy attitude
- Adaptive team player
- Customer relations
- Problem-solving abilities
- Multitasking and Organization
- Handling Customer Complaints
- Customer Relationship Management
Affiliations
- Completed management internship at The Dana Hotel in Chicago
Timeline
Consumer Services Representative II
RxAdvance
05.2022 - Current
Server
Civic Kitchen and Drink
05.2020 - 07.2022
Financial Clearance Specialist
Northwestern Memorial Hospital
07.2018 - 03.2020
Server
Mino’s
11.2017 - 02.2019
Executive General Manager
Trifecta Grill
12.2016 - 06.2017
Bachelor of Arts - Sociology
DePaul University