Brock Phelps
San Francisco ,CA
Summary
Results-driven Account Manager skilled in client relationship management, project coordination, and effective communication. Proven track record in enhancing customer satisfaction and retention through strategic engagement.
Overview
14
14
years of professional experience
Work History
Account Manager/Recruiter
SPEC On The Job
San Francisco , CA
03.2020 - 08.2026
- Cultivated strong client relationships, enhancing satisfaction and retention.
- Coordinated project timelines and deliverables, ensuring alignment across cross-functional teams.
- Facilitated effective communication between clients and internal teams, streamlining project workflows.
- Trained new team members on company processes and client management tools.
Account Manager/Recruiter
Dukes Drivers
10.2015 - 03.2020
- Managed client relationships to enhance satisfaction and retention.
- Developed strategic account plans to align with client needs.
- Trained junior staff on best practices in account management processes.
Account Manager/Recruiter
MGA Staffing
Phoenix, AZ
10.2012 - 10.2015
- Managed client relationships to ensure satisfaction and retention.
- Provided training and support to junior account team members.
- Resolved client issues promptly to maintain strong partnerships.
- Maintained detailed records of client interactions and feedback for future reference.
Education
Bachelor of Science - University Studies
SIU
Carbondale, IL05-1996
Skills
- Client relationship management
- Account planning
- Project coordination
- Cross-functional collaboration
- Client management tools
- Customer engagement strategies
Timeline
Account Manager/Recruiter
SPEC On The Job
03.2020 - 08.2026
Account Manager/Recruiter
Dukes Drivers
10.2015 - 03.2020
Account Manager/Recruiter
MGA Staffing
10.2012 - 10.2015
Bachelor of Science - University Studies
SIU