Summary
Overview
Work History
Education
Skills
Timeline

Brock Richards

Summary

Highly motivated and outgoing individual who has worked on customer satisfaction skills for 3 years. Offers a diverse educational background with high academic standing. Has put fourth extra effort to maintain scores and GPA to obtain and keep Bright Futures scholarship. Increased networking by joining Beta Alpha Psi and other clubs.

Overview

4
4
years of professional experience

Work History

Server

Billy's Stonecrab
Tierra Verde, Florida
12.2019 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold food and drink items that would bring the company enhanced sales numbers
  • Bussed and reset tables to keep dining room and work areas clean.
  • Setup trays with proper food items and condiments and ran them to tables
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

FOH Team Member

Chick-fil-A
St. Petersburg, FL
12.2018 - 12.2019
  • Greeted guests with warm energy and providing assistance to ensure customer satisfaction
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Serviced bathroom by cleaning surfaces and replacing soap.
  • Bagged food for drive thru and walk-in customers

Education

Bachelor of Science - Finance

University of South Florida, St. Petersburg, FL
05.2024
  • Bright Futures Scholarship Recipient
  • 4.2 Highschool GPA
  • 3.83 College GPA
  • Good academic Standing
  • Completed 25 college credit hours upon starting school
  • National Honors Society Member
  • National Junior Honors Society Member

GED -

Northside Christian, St. Petersburg, FL
05.2021

Skills

  • MS Office Suite
  • Order Accuracy and Delivery
  • Transactions and Cash Handling
  • High-Volume Dining
  • Food and Beverage Service
  • Guest Accommodations

Timeline

Server - Billy's Stonecrab
12.2019 - Current
FOH Team Member - Chick-fil-A
12.2018 - 12.2019
University of South Florida - Bachelor of Science, Finance
Northside Christian - GED,

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Brock Richards