Brock Sisson
Tampa,FL
Summary
Proven Associate Banker at JP Morgan Chase Bank with a track record of enhancing branch revenue through effective cross-selling and exceptional customer service. Skilled in analytical thinking and developing customer relationships, demonstrated by successfully managing escalated concerns and boosting client satisfaction. Expert in consumer banking and risk management policies, consistently achieving sales targets. Along with building relationships with clients to then refer to private clients bankers and business bankers.
Overview
7
7
years of professional experience
Work History
Associate Banker ME
JP Morgan Chase Bank
12.2021 - Current
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Sent referrals and communicated with business bankers about upgrading clients with correct accounts, and credit cards
Delivery Driver
Dominos Pizza Inc.
08.2017 - 04.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Education
Bachelor of Science - Finance
Southeastern University
Lakeland, FL04.2021
Skills
- Analytical Thinking
- Educating clients
- Consumer Banking
- Risk management policies
- Reviewing documents
- Developing customer relationships
- Relationship Building
- Operations understanding
- Audit Support
Timeline
Associate Banker ME
JP Morgan Chase Bank
12.2021 - Current
Delivery Driver
Dominos Pizza Inc.
08.2017 - 04.2021
Bachelor of Science - Finance
Southeastern University
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