Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Claudia Camila Flores

Miami,FL
One doesn’t discover new lands without consenting to lose sight, for a very long time, of the shore.
André Gide
Claudia Camila Flores

Summary

Experienced and dedicated professional with three years of expertise in customer service and banking. Known for a steadfast commitment to excellence and a proven track record of driving operational efficiency. Skilled in meticulously navigating the intricacies of banking operations, refining processes, and streamlining procedures to enhance productivity. Successfully reduced transaction processing time by 25% through strategic initiatives, resulting in a tangible 20% increase in overall productivity. Committed to delivering exceptional service and elevating customer satisfaction to unprecedented heights.

Overview

3
years of professional experience
2
Languages

Work History

JPMorgan Chase

Associate Banker ME
10.2022 - Current

Job overview

  • Welcomed and assisted 50 clients daily upon entry, optimizing lobby traffic flow and contributing to 20% reduction in wait times.
  • Managed client check-ins for meetings, scheduling appointments promptly as needed, resulting in 15% increase in meeting attendance.
  • Processed 100+ daily transactions, including deposits, withdrawals, payments, debit card reorders, and address updates, maintaining 100% accuracy and compliance, resulting in improved customer satisfaction scores by 20%.
  • Educated 150 clients monthly on technology self-service options, resulting in 30% increase in digital banking adoption and 25% decrease in in-branch transaction volume.
  • Oversaw branch operations, ensuring smooth management of cash devices such as cash vaults and ATMs, leading to 15% decrease in operational errors.

Winn Dixie Supermarket

Customer Service Representative
12.2020 - 10.2022

Job overview

  • Assist 100 customers daily, greeting, aiding, and expressing appreciation promptly and courteously.
  • Resolve customer complaints, achieving 90% satisfaction rate and reducing unresolved issues by 20% through effective escalation to management.
  • Manage daily cash transactions while ensuring compliance with company policies and procedures.
  • Handle 20 discarded or returned merchandise items daily, ensuring proper disposal or restocking procedures.
  • Demonstrate professional telephone etiquette and maintain strict confidentiality of sensitive information.

Education

Miami Dade College
Miami, FL

Associate of Arts
05.2025

Miami Killian Senior High School
Miami, FL

High School Diploma
05.2022

Skills

  • Products and Services Knowledge
  • Transactions and Cash Handling
  • Detail Oriented
  • Analytical and Critical Thinking
  • Multi tasking
  • Communication
  • Leadership

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Availability
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Timeline

Associate Banker ME

JPMorgan Chase
10.2022 - Current

Customer Service Representative

Winn Dixie Supermarket
12.2020 - 10.2022

Miami Dade College

Associate of Arts

Miami Killian Senior High School

High School Diploma

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Claudia Camila Flores