Summary
Overview
Work History
Education
Skills
Certification
Timeline
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LEONARDO MONTESDEOCA

Palos Hills,IL

Summary

Well-qualified banking leader focused on supporting team and company success. Proficient in mentoring staff, improving processes, and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills and proven success in achieving sales and service targets.

Overview

3
3
years of professional experience
1
1
Certification

Work History

ASSOCIATE BANKER ME

Chase Bank
OAK LAWN, IL
12.2020 - Current
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Ensured compliance with banking regulations and procedures in daily operations.
  • Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
  • Assisted in training new employees as needed.
  • Helped customers understand and use mobile applications and online banking.
  • Collaborated with others to discuss new opportunities.
  • Identified needs of customers promptly and efficiently.
  • Set up new and regularly serviced existing accounts to bring in maximum revenue.

Education

High School Diploma -

STAGG HIGH SCHOOL
PALOS HILLS
05-2020

Skills

  • Employee Training Assistance
  • New Account Setup
  • Product Promotion
  • Customer Service
  • Products and Services Knowledge
  • Relationship Building
  • Opening and Closing Procedures
  • De-Escalating Conflicts
  • Money Handling
  • Cash Handling
  • Employee Motivation
  • Teller Background
  • Team Collaboration

Certification

  • NOTARY

Timeline

ASSOCIATE BANKER ME

Chase Bank
12.2020 - Current

High School Diploma -

STAGG HIGH SCHOOL

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LEONARDO MONTESDEOCA