Doreen Szwalek

4016 Eve Drive Seaford,NY

Summary

Dynamic professional with a proven track record at JPMorgan Chase, excelling in customer service and consumer banking. Expert in new account setup and adept at fostering strong relationships through effective communication. Demonstrated ability to enhance team performance and provide comprehensive support. Skilled in applying conflict resolution skills to manage and resolve escalated customer issues efficiently. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

years of professional experience

Work History

Associate Banker

JPMorgan Chase

09.1992 - 12.2021

Assisted customers with setting up or closing accounts, and signing up for new services.
Balanced teller drawers and ATM cash.
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Opened, closed, and updated accounts for customers.

Private Nanny

Private Residence

08.1984 - 09.1992

Taught children everyday skills and language.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Prepared healthy meals to ensure balance nutritional diet

Education

High School Diploma -

Fort Hamilton High School

Brooklyn, NY

06.1972

Skills

Products and Services Knowledge
New Account Setup
Customer Service
Product Promotion
Consumer Banking
Teller Support
Audit Support

Employee Training Assistance
Team Coaching and Training
Analyzing performance
Closing procedures
Educating clients
Branch operations

Timeline