Summary
Overview
Work History
Education
Skills
Awards and Acknowledgements
Timeline
Generic

BROCK WILLIAMS

Murfreesboro,TN

Summary

Dynamic, experienced, and performance-driven business professional with high integrity, a strong work ethic, and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.

Overview

19
19
years of professional experience

Work History

Sales Enablement Manager II

Asurion
Nashville, TN
08.2024 - Current
  • Currently, I lead a team of seven Market Managers who support three lines of business across the country.
  • Partnered with marketing teams to create promotional campaigns targeting potential customers.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Created content for sales presentations, product demos, and webinars to support the sales process.
  • Provided coaching and mentorship for new members of the Sales Enablement team in order to develop their skill set.
  • Performed sales consultations and educated clients on products and services.

Manager, Sales Enablement

Asurion
Nashville, TN
06.2023 - 08.2024
  • Led a team of seven market managers that support twenty uBreakiFix franchisees.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Created and maintained sales environment to support business objectives.
  • Achieved company growth and brand development through market expansion and sales.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Prepared sales production reports for senior management.
  • Executed and created strategic sales plans to expand customer base and extend global reach.
  • Provided coaching and mentorship for our Market Managers in order to develop their skillset.
  • Collaborated with senior management to define KPIs and track performance metrics across teams.

Manager, Change Management

Asurion
Nashville, TN
08.2022 - 06.2023
  • Develop change management plans minimizing employee resistance and accelerating adoption.
  • Create training programs to support organizational changes involving employees' day-to-day operations.
  • Leverage prescribed change management tools such as impact analyses, enablement plans and readiness assessments to support updates.
  • Coach staff on strategies to enhance performance and improve customer relations.
  • Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Identify success metrics and regularly reported on progress and gaps.

Proprietor

Outback Steakhouse
Murfreesboro, TN
06.2013 - 06.2022
  • Led day to day operations for the highest volume Outback Steakhouse in Tennessee.
  • Certified Training Restaurant for Tennessee since 2013.
  • Developed a staff of 100+ Outbackers including four Salary Managers and eight Assistant Managers.
  • Trained, coached, and mentored employees to facilitate safety and consistent quality of work.
  • Trained employees according to specifics of role and company values.
  • Monitored financial objectives and prepared budgets according to projections.

Manager

Outback Steakhouse
Murfreesboro, TN
02.2006 - 06.2013
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Education

Bachelor of Arts - Political Science

Middle Tennessee State University
Murfreesboro, TN
08.2022

Skills

  • Financial Controls Implementation
  • Management Team Building
  • Supervision & Leadership
  • Operations Oversight
  • Process Improvements
  • Department Oversight
  • Business Leadership
  • Organizational Skills
  • Critical Thinking
  • Problem-Solving
  • Time Management
  • Verbal and Written Communication

Awards and Acknowledgements

Proprietor of the Year for 2014, 2015, 2016, 2019, and 2021. Promoted 24 Hourly Employees into Salary Manager positions in 9 years. Trained over 20 Salary Managers in 8 years and 1 Joint Venture Partner.

Timeline

Sales Enablement Manager II

Asurion
08.2024 - Current

Manager, Sales Enablement

Asurion
06.2023 - 08.2024

Manager, Change Management

Asurion
08.2022 - 06.2023

Proprietor

Outback Steakhouse
06.2013 - 06.2022

Manager

Outback Steakhouse
02.2006 - 06.2013

Bachelor of Arts - Political Science

Middle Tennessee State University

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