Broderick Crafts
Raleigh,NC
Summary
Dynamic professional with strong customer service and communication skills. Demonstrated expertise in training, communication, and team leadership, ready to enhance operational efficiency and employee performance.
Overview
1
1
year of professional experience
Work History
Community Assistant Team Lead
NC State University Housing
Raleigh, NC
10.2025 - Current
- Supported daily operations for the university’s largest student housing community, serving 4,000+ residents while maintaining efficient and welcoming front desk services.
- Oversaw key inventory and distribution for 4,000+ students, ensuring accuracy and compliance with security procedures.
- Coordinated processing and distribution of 10,000+ packages annually, maintaining timeliness and organization in service.
- Trained new employees on front desk operations, package processing, key management, and customer service to enhance service quality.
Business Operations Intern
Valeris
Jeffersonville, IN
06.2026 - 08.2026
- Coordinated cross-functional system integrations with internal teams, enhancing implementation and maintaining operational continuity.
- Collaborated with cross-functional stakeholders, ensuring accurate and timely communications aligned with organizational objectives.
- Developed and distributed company-wide communications, delivering organizational updates and key announcements to 3,000+ employees.
Education
Bachelor of Science - Agricultural Business Management
North Carolina State University
Raleigh, NC08-2026
Skills
- Package management
- Customer service
- Employee training
- Team leadership
- Communication strategies
- Clear communication
- Time management
- Spanish — Conversational Proficiency
Timeline
Business Operations Intern
Valeris
06.2026 - 08.2026
Community Assistant Team Lead
NC State University Housing
10.2025 - Current
Bachelor of Science - Agricultural Business Management
North Carolina State University