Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Shekeithia Smith

Washington,DC

Summary

Dynamic professional with extensive experience in guest relations and inventory management at Classic Concierge. Proven ability to enhance customer satisfaction through effective communication and employee training. Skilled in work order entry and adept at resolving issues promptly, ensuring a seamless experience for guests and staff alike.

Overview

6
6
years of professional experience

Work History

Concierge Team Member

Concierge Planned Company
Washington, DC
11.2024 - 01.2025
  • Ensured safekeeping of packages and deliveries for guests.
  • Handled guest inquiries and resolved issues promptly to ensure satisfaction.
  • Managed a concierge desk, keeping area organized and stocked with necessary materials.
  • Performed administrative duties such as filing documents, managing inventory, and ordering supplies.
  • Trained new employees on policies, procedures, and customer service expectations.
  • Entered work orders for housekeeping, pest control and maintenance issues.

Shift Manager

Musuem of Illusions
Washington, DC
10.2019 - 11.2023
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Prepared detailed incident reports following any incidents that occurred during shifts.

Behavior Therapist

Behavioral Framework
Rockville , MD
05.2019 - 08.2022
  • Assessed patients for risk of suicide attempts or harmful behavior toward others.
  • Maintained safe, organized and therapeutic environment to enhance patient comfort.
  • Developed behavior support plans which included positive reinforcement strategies for challenging behaviors.
  • Completed day-to-day duties accurately and efficiently.
  • Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles.

Education

High School Diploma -

Calvin Coolidge
Washington Dc
06-2007

Skills

  • Guest relations
  • Package management
  • Inventory management
  • Work order entry
  • Employee training
  • Customer service
  • Time management
  • Communication skills

Education and Training

other

Timeline

Concierge Team Member

Concierge Planned Company
11.2024 - 01.2025

Shift Manager

Musuem of Illusions
10.2019 - 11.2023

Behavior Therapist

Behavioral Framework
05.2019 - 08.2022

High School Diploma -

Calvin Coolidge

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