Chrissean Tillery
Washington
Summary
Resourceful Concierge Team Member known for high productivity and efficient completion of tasks. Skilled in guest relations, problem-solving, and time management, ensuring smooth operation and enhanced guest experiences. Excel at communication, empathy, and adaptability to meet diverse client needs with professionalism and warmth.
Overview
4
4
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Concierge Team Member
InterSolutions
Washington
03.2023 - 06.2025
- Greeted residents and guests with a welcoming demeanor and prompt assistance.
- Managed guest inquiries through phone, email, and in-person communication.
- Coordinated maintenance requests by liaising between residents and service teams.
- Assisted with package deliveries by organizing and notifying residents promptly.
Front Desk Receptionist
Marriot Hotel
Washington
08.2021 - 01.2023
- Welcomed guests and provided assistance with check-in and check-out processes.
- Managed phone calls, directing inquiries to appropriate departments efficiently.
- Coordinated reservations and handled guest requests for accommodations and services.
- Collaborated with team members to ensure smooth daily operations at the hotel.
Education
HD Woodson
Washington, DCSkills
- Guest relations
- Maintenance coordination
- Reservation management
- Communication systems
- Multi tasking
- Detail oriented
Accomplishments
- Spelling bee winner in high school
Certification
- CPR
Timeline
Concierge Team Member
InterSolutions
03.2023 - 06.2025
Front Desk Receptionist
Marriot Hotel
08.2021 - 01.2023
HD Woodson