Summary
Overview
Work History
Education
Skills
Timeline
Generic

Broderick Smith

Redford

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

2
2
years of professional experience

Work History

Shift Lead Supervisor

Papa Johns
Livonia
04.2023 - 05.2025
  • Supervised team members during busy shifts to ensure efficient operations.
  • Trained new staff on company procedures and customer service standards.
  • Communicated with customers to resolve complaints and ensure satisfaction promptly.
  • Monitored food quality and presentation to uphold brand standards consistently.
  • Maintained accurate inventory records of products used during shifts.
  • Assigned tasks to employees based on their abilities, skill levels, and experience.
  • Monitored quality of product output to ensure it met customer specifications.
  • Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
  • Ensured all daily operations were in compliance with safety standards and regulations.
  • Upheld company standards and compliance requirements for operations.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Monitored and maintained equipment to ensure operational efficiency.
  • Identified needs of customers promptly and efficiently.
  • Conferred with management and subordinates to resolve problems or complaints.

Education

High School Diploma -

Clarenceville
Livonia, MI
06-2022

Skills

  • Inventory management
  • Employee training
  • Health regulations compliance
  • Customer satisfaction
  • Food quality control
  • POS systems operation
  • Conflict resolution
  • Team leadership
  • Customer service focus
  • Cleanliness standards

Timeline

Shift Lead Supervisor

Papa Johns
04.2023 - 05.2025

High School Diploma -

Clarenceville

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