Savannah Mckenzie
Corona,CA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Lead Supervisor
Tom's Farms Farmers Market
05.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Behavior Technician
TASKids
08.2022 - 04.2023
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Resident Services Coordinator
Skyloft Luxury Apartments
08.2021 - 04.2022
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Collaborated with residential team to maximize effective and efficient operations.
- Developed, implemented and monitored residential policies and procedures.
- Enforced policies and safety standards through building and room rounds.
Cashier/Customer Service/Parking Attendant
SIlverlakes Sports Complex
01.2017 - 05.2020
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Psychological Science
University of California, Irvine
Irvine, CA09.2021
Associate of Arts - Humanities, Philosophy, And Arts
Norco College
Norco, CA06.2020
Associate of Arts - Communication, Media, And Languages
Norco College
Norco, CA06.2020
Associate of Arts - Fine And Applied Arts
Norco College
Norco, CA06.2020
Associate of Arts - Social And Behavioral Studies
Norco College
Norco, CA06.2020
Skills
- Customer service focus
- Organizational skills
- Effective communication
- Complaint Resolution
- Time management
- Critical Thinking
- Multitasking Abilities
- Inventory Management
Certification
- Typing Certificate- 40 WPM
- Riverside County Food Handler's Card
- Certified Phlebotomy Technician-NHA #A9X7M4S5 Effective 8/11/2023
- CPT I -CDPH documents pending 12/2023
Languages
English
Native or Bilingual
Timeline
Behavior Technician
TASKids
08.2022 - 04.2023
Resident Services Coordinator
Skyloft Luxury Apartments
08.2021 - 04.2022
Shift Lead Supervisor
Tom's Farms Farmers Market
05.2021 - Current
Cashier/Customer Service/Parking Attendant
SIlverlakes Sports Complex
01.2017 - 05.2020
Bachelor of Arts - Psychological Science
University of California, Irvine
Associate of Arts - Humanities, Philosophy, And Arts
Norco College
Associate of Arts - Communication, Media, And Languages
Norco College
Associate of Arts - Fine And Applied Arts
Norco College
Associate of Arts - Social And Behavioral Studies
Norco College
- Typing Certificate- 40 WPM
- Riverside County Food Handler's Card
- Certified Phlebotomy Technician-NHA #A9X7M4S5 Effective 8/11/2023
- CPT I -CDPH documents pending 12/2023
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