Dawson Jackson
Magnolia,AR
Summary
Accomplished Shift Lead Supervisor at CMC Steel Arkansas, adept in customer service management and equipment operation. Excelled in staff training and development, enhancing team performance and customer satisfaction. Proven track record in implementing safety procedures and achieving continuous improvement, showcasing strong leadership and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Lead Supervisor
CMC Steel Arkansas
07.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
Equipment Operator
P&A Management
06.2018 - 07.2020
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
Education
Magnolia High School
Magnolia, AR05.2017
Skills
- Customer service focus
- Workplace Safety
- Decision-making capabilities
- Employee Training
- Staff Motivation
- Policy Enforcement
- Staff Training and Development
- Team motivation
- Positive Attitude
- Problem-Solving
- Strong verbal and written communication
- Team Leadership
- Creative Problem-Solving
- Team Collaboration and Leadership
- Customer Service Management
- Flexible Schedule
- Shift Paperwork Completion
- Daily workflows
- Inventory Counts
- Role Modeling
- Conflict Resolution
- Motivational Leadership
- Complaint resolution
- Quality Inspections
- Staff education and training
- Diplomatic and Fair
- Critical Thinking
- Computer Skills
- Active Listening
- Decision-Making
- Relationship Building
- Safety Procedures
- Training and mentoring
- Coordinating Daily Operations
- Work Planning and Prioritization
- Worker Training
- Safety Management
- Equipment Operation
- Coaching and Mentoring
- Quality Control
- Continuous improvements
- Documentation And Reporting
- MS Office
- Work Area Inspection
- Continuous Improvement
- Inventory Management
- Quality Assurance
Certification
- Forklift
- Overhead Crane
- Lock out/Tag out
- OSHA 10X
Timeline
Shift Lead Supervisor
CMC Steel Arkansas
07.2020 - Current
Equipment Operator
P&A Management
06.2018 - 07.2020
Magnolia High School