Brodie Welch
Cleveland,TN
Summary
Assistant Store Manager with a proven track record at United Grocery Outlet, excelling in customer service and retail operations. Expert in staff supervision and training, significantly enhancing store efficiency and customer satisfaction. Skilled in problem-solving and store organization, achieving notable employee retention and sales growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
United Grocery Outlet
Athens TN
01.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
3rd Key Manager
United Grocery Outlet
Athens Tn
05.2022 - 01.2024
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Ensured store compliance with safety regulations and loss prevention measures to minimize shrinkage.
Cashier
United Grocery Outlet
Athens Tn
08.2020 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Mcminn High School
Athens, TN05.2022
Skills
- Problem-Solving
- Customer Service
- Retail Operations
- Time Management
- Store Organization
- Staff Supervision
- Employee Scheduling
- Hiring and Training
- Goals and performance
- Display Setup
Timeline
Assistant Store Manager
United Grocery Outlet
01.2023 - Current
3rd Key Manager
United Grocery Outlet
05.2022 - 01.2024
Cashier
United Grocery Outlet
08.2020 - 05.2022
High School Diploma -
Mcminn High School