Brodrick Allums
Shreveport,LA
Summary
Veteran transportation professional experienced with train and railyard operations and best practices. Proficient in switching cars, overseeing freight and maintaining safety. Certified RCO Operator as a qualified Conductor.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Conductor
Kansas City Southern Railway
Shreveport
05.2010 - Current
- Assure safe, on-time/on-plan train operation and movement
- Operate various kinds of track switches, conduct train and equipment inspections
- Communicate and report information concerning train movements and work orders
- Observe, interpret and relay signals either in person or via communication devices
- Interpret and assure compliance with signals, and ensure compliance with company and industry rules, general orders and instructions.
Customer Service Rep
Verizon Call Center
Shreveport
04.2009 - 03.2010
- Initiate and implement world class customer service with billing issues or account error, performed basic technical support, and handled finances related to handsets and coverage
- Achieve and exceeded the Net Promoter goal of 55%
- Ensure all issues and concerns are addressed efficiently in order to achieve First Call Resolution (FCR)
- Achieved Shreveport All-Star in February 2010.
Customer Service Representative
Capital One Bank
Shreveport
01.2008 - 04.2009
- Assist with all banking needs such as balance inquiry, funds transfer, and banking transactions that appear on financial statements
- Constructed a positive rapport and relationship along with a confident customer experience
- Achieved customer QA Associate of the Month for 3 consecutive months
- Achieved Capital One President Club which is the highest achievement; it consists of the top 10 agents throughout all centers combined that has the highest stats including quality, adherence, and attendance.
Customer Service Representative
US Support Company
Shreveport
09.2006 - 12.2008
- (Sprint) Exceeded QA score of 90%
- Responsible for assisting customers with all account information including network information and technical support for Sprint Cell phones including network coverage, phone support for handset issues, and financial payments and bill inquiry
- Responsible for building and maintaining business relationships with Sprint customers
- (Gateway) Performed Technical support for Gateway computer company assisting with operating system, DSL connection issues, and computer hardware
- Setup up repair tickets for service on computer hardware if over the phone assistance could not fully resolve an issue.
Manager
CiCi's Pizza
Shreveport
06.2002 - 07.2005
- Opened and closed restaurant assisting with cooking, cutting, and register
- Responsible for all employees providing assistance with payroll and scheduling
- Processed food orders for customers
- Responsible for all food and beverage services at restaurant.
Education
Business Management -
University of Phoenix
05.2011
Skills
- Safety regulations compliance
- Time management abilities
- Multitasking
- Hand signaling
- Coupling and uncoupling
- Effective Communication
- Analytical Thinking
- Task Prioritization
- Organizational Skills
- Problem-Solving
- Team Collaboration
- Decision-Making
- Excellent Communication
- Locomotive inspection
- Time Management
- Goal Setting
Certification
- Ethics: The L.O.G.I.C. of Rights, The Kansas City Southern Railway Company, Shreveport, LA, 06/01/10
- Harassment Hurts: It's Personal, The Kansas City Southern Railway Company, Shreveport, LA, 06/01/10
- Hazardous Material Training, The Kansas City Southern Railway Company, Shreveport, LA, 06/01/10
- FRA certified Railroad Conductor
- FRA certified Remote Control Locomotive operator
References
- Terell Jefferson, Trainmaster, Kansas City Southern Railway, 4601 Hilry Huckaby Dr, Shreveport, LA, 71107, 318.489.7939
- Bobby Rivers, Road Foreman, Kansas City Southern Railway, 4601 Hilry Huckaby Dr, Shreveport, LA, 71107, 816.719.3517
- Andrew Wood, Terminal Director, Kansas City Southern Railway, 4601 Hilry Huckaby Dr, Shreveport, LA, 71107, 318.832.6295
Timeline
Conductor
Kansas City Southern Railway
05.2010 - Current
Customer Service Rep
Verizon Call Center
04.2009 - 03.2010
Customer Service Representative
Capital One Bank
01.2008 - 04.2009
Customer Service Representative
US Support Company
09.2006 - 12.2008
Manager
CiCi's Pizza
06.2002 - 07.2005
Business Management -
University of Phoenix
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