Brodsky Andris
Hollywood,FL
Summary
Driven Shift Manager with a proven track record at Panera Bread, adept in employee training and customer service excellence. Skilled in decision-making and operations management, I enhanced team performance and customer satisfaction. My expertise in staff motivation and relationship building has consistently improved service standards and operational efficiency.
Overview
2
2
years of professional experience
Work History
Shift Manager
Panera Bread
03.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Cashier Team Lead
Taco Bell
01.2022 - 11.2022
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Bachelor Of Health Science - Dental Hygiene
Broward College
Fort Lauderdale, FLSkills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Staff Motivation
- Opening and closing procedures
- Relationship Building
- Team Development
- Staff Training and Onboarding
- Schedule Management
- Flexible Schedule
- Hiring and Recruiting
- Operations Management
- Performance reviewing
- Customer Service
- Active Listening
- Computer Skills
- Data Analytics
Languages
Haitian Creole
Full Professional
French
Elementary
Timeline
Shift Manager
Panera Bread
03.2023 - Current
Cashier Team Lead
Taco Bell
01.2022 - 11.2022
Bachelor Of Health Science - Dental Hygiene
Broward College
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