Brody Dillon
Customer Service
West Chester,PA
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Focused in customer service with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid industry background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
LA Fitness/ESporta
Westchester , Pennsylvania
2021.09 - 2022.03
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
Bartender/Server
Big Burrito Restaurant Group
Willow Grove , PA
2020.05 - 2021.04
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Produce Team Member
Whole Food Market
Jenkintown , Pennsylvania
2019.01 - 2020.03
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
Education
Associate of Arts - English/Marketing
Montgomery County Community College
Blue Bell, PA05.2023
High School Diploma -
Hatboro-Horsham Senior High School
Horsham, PA05.2018
Skills
- Upselling Techniques
- Policy and Procedure Adherence
- Retail Loss Prevention
- Inventory Control Procedures
- Product Recommendations
- Teamwork and Collaboration
- Customer Service
- Time Management
- Effective Selling Techniques
Certification
- Bartneding License
- CPDW - Certified Professional in Distribution and Warehousing
Additional Information
-Have a certification in food handling/preparing.
-Rarely have ever been late to work or called out unless it was an emergency.
-Was top student in 2 English classes at Montgomery County Community College and scored highest on final exam.
-SAT: 1290 (99th percentile in English)
-2nd Team All Conference Linebacker in football.
Timeline
Sales Associate
LA Fitness/ESporta
2021.09 - 2022.03
Bartender/Server
Big Burrito Restaurant Group
2020.05 - 2021.04
Produce Team Member
Whole Food Market
2019.01 - 2020.03
Associate of Arts - English/Marketing
Montgomery County Community College
High School Diploma -
Hatboro-Horsham Senior High School
- Bartneding License
- CPDW - Certified Professional in Distribution and Warehousing
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