Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Isabella Doucette

Sales Associate
Merrimack,NH

Summary

Highly motivated Sales Associate with four years of experience. Outgoing and driven to grow sales while connecting with customers. Successful in boosting customer and workplace morale. Hardworking, resourceful, always excited and willing to learn more.

Overview

3
3
years of professional experience

Work History

Sales Associate

Yankee Candle
MERRIMACK, United States
08.2020 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Responsible for maintaining a clean and tidy working environment.
  • Opening and closing procedures.
  • Promoting rewards program.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Proficiently trained on register procedures.

Front End Cashier

Dick Sporting Goods
Portland, ME
01.2022 - 05.2022
  • Greeted customers and responded to requests for information.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Operated register system to process new purchases, item returns and merchandise exchanges.
  • Approached every question or concern with calm and level-headed approach.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned apparel and apparel positions and provided backup at key times.
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in $100.00 per month in new revenue.

Cashier

Demoulas Market Basket
Nashua, NH
06.2019 - 06.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Education

BBA - Criminology

University of Southern Maine
Portland, ME
05.2025

High School Diploma -

Merrimack High School
Merrimack, NH
06.2021

Skills

  • Stockroom Upkeep
  • Product Recommendations
  • Order Processing
  • Time Management
  • Sales Goal Attainment
  • Sales Expertise
  • Cash Handling
  • Retail Loss Prevention
  • POS System Operations
  • Upselling Techniques
  • Sales Trends
  • Stocking and Receiving
  • Teamwork and Collaboration
  • Customer Service
  • Verbal and Written Communication
  • Customer Needs Assessment
  • Policy and Procedure Adherence
  • Personal Shopping
  • Retail Knowledge
  • Formal Wear
  • Inventory Pricing
  • Upselling Strategies
  • Commission Sales
  • Effective Selling Techniques
  • Recognition of Security Risks
  • Garment Fittings
  • Returns and Refunds
  • Sales Optimization
  • Complex Transactions
  • Upselling Products and Services
  • Quotas and Goals
  • Item Fittings
  • Answering Customer Questions
  • Credit and Cash Transactions
  • Patron Experiences
  • Shrinkage Prevention

Timeline

Front End Cashier

Dick Sporting Goods
01.2022 - 05.2022

Sales Associate

Yankee Candle
08.2020 - Current

Cashier

Demoulas Market Basket
06.2019 - 06.2020

BBA - Criminology

University of Southern Maine

High School Diploma -

Merrimack High School

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Isabella DoucetteSales Associate