Brody Drew
Cranbourne West,VIC
Summary
Background includes inventory management, sales leadership and rostering/hiring management. Organized and forward-thinking retail professional with a flexible and motivational management style.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cafe Coordinator
McDonalds
Cranbourne
03.2023 - Current
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Showcased versatility by assisting in other areas of the restaurant as needed, including food preparation or table service when required.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Operated espresso machines and commercial coffee brewers to create beverages.
Assistant Restaurant Manager
Taco Bell
Chirnside Park
02.2022 - 10.2023
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Managed team of up to 100 restaurant staff, maintaining exceptional customer service and quality standards.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Analyzed daily sales figures and developed strategies to increase sales.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- A few notable achievements during my time at Taco Bell would be: Completing a 7 month secondment in Perth, WA which involved developing teams and opening 2 restaurant. Another one would be opening all South-East Melbourne restaurants in 2022 which included training and developing the teams at each store. Finally, I was ranked 1st in the entire company for the rostering/labour department for 14 consecutive weeks.
Product Quality Manager
McDonalds
Cranbourne
02.2017 - 02.2022
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Recorded, analyzed, and distributed statistical information.
- Championed a culture of continuous improvement within the organization, encouraging employees at all levels to contribute ideas for enhancing product quality.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Completing a weekly and monthly stock count to gather variances from the store regarding food and paper waste.
- Implementing monthly fundraisers to go towards the Ronald McDonald Foundation as well as weekly upselling competitions for all staff members to participate in; which would result in the winner receiving a prize. This was very motivating for the staff to keep them on top of procedures and reduce wastage.
Education
Year 12 -
Cranbourne East Secondary College
Cranbourne East, VIC12.2019
Skills
- Staff Supervision
- Food Assembly Supervision
- Payment Acceptance
- Theft Procedures Establishment
- Staff Leadership
- Orientation and Onboarding
- Critical Thinking
- Staff Forecasting
- Waste Reduction
- Barista skills
- Food Safety
Certification
- Certificate III in Retail
- Certificate III in Events
- Certificate II in Kitchen Operations
- Qualified Barista
- Attained Responsible Service of Gambling
- Up to date First-Aid, CPR and Fire Training
- Working with Children's Check
- NDIS Workers Screening Check
- Currently studying Certificate III in Individual Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cafe Coordinator
McDonalds
03.2023 - Current
Assistant Restaurant Manager
Taco Bell
02.2022 - 10.2023
Product Quality Manager
McDonalds
02.2017 - 02.2022
Year 12 -
Cranbourne East Secondary College