Brody Gardinier
Amsterdam,NY
Summary
Dynamic Customer Service Representative with a proven track record at Price Chopper, excelling in problem resolution and active listening. Trained new hires and enhanced customer satisfaction through effective communication and critical thinking. Proficient in Microsoft Excel, I consistently managed high-stress situations, fostering loyalty and repeat business.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Price Chopper
Amsterdam, NY
01.2023 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Processed transactions accurately, ensuring swift service during peak hours.
- Trained new hires on customer service protocols and store procedures.
- Collaborated with team members to enhance overall customer satisfaction.
- Monitored inventory levels, reporting discrepancies to management for timely resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
High School Diploma -
Home School
Amsterdam, NYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
Timeline
Customer Service Representative
Price Chopper
01.2023 - Current
High School Diploma -
Home School