Brody Hathorn
H-E-B
McAllen,TX
1
year of professional experience
Dynamic customer service professional with a proven track record at H-E-B, excelling in customer relations and conflict resolution. Recognized for enhancing customer satisfaction through effective communication and a strong work ethic. Skilled in managing transactions and fostering loyalty, consistently achieving sales targets while maintaining professionalism in high-pressure environments.
Work History
Cashier/Customer Service Associate
8 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and ensured a positive shopping experience.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Collaborated with team members to optimize workflow during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Sales Associate
6 Months- Assisted customers with service selection and provided detailed information on wash packages
- Operated car wash equipment safely and efficiently to ensure high-quality service delivery
- Maintained cleanliness and organization of work area to enhance customer experience
- Collaborated with team members to streamline workflow and improve operational efficiency
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate of Science - Nursing
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Reliability and punctuality
Customer relations
Professionalism and courtesy
Conflict resolution
Accomplishments
Phi Theta Kappa Honor Society member
Timeline
Cashier/Customer Service Associate
H-E-B
02.2026 - CurrentRead More
Sales Associate
Quick Quack Car Wash
06.2025 - 12.2025Read More
South Texas College
Associate of Science from Nursing
Read More