Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brody Pridgen

St. Cloud,FL

Summary

Strong leader and problem-solver dedicated to streamlining
operations to decrease costs and promote organizational efficiency.
Uses independent decision-making skills and sound judgment to
positively impact company success.

Overview

18
18
years of professional experience

Work History

Guest Service Manager

Choice Hotels
Orlando, FL
02.2024 - Current
  • Provide exceptional service to both guests and employees, ensuring a positive experience and fostering a collaborative, productive work environment.
  • Manage inventory for bar and breakfast services, including ordering supplies to maintain stock levels and ensure smooth daily operations.
  • Monitored Medallia surveys, addressing guest feedback.
  • Prepare and send daily revenue reports to ownership and the management company, ensuring accurate financial tracking and transparency.
  • Handle Expedia bookings and reviews, ensuring timely responses to guest inquiries, and addressing feedback to enhance the guest experience.

Manager on Duty

Remington Hotels
Orlando, FL
08.2021 - 07.2023
  • Monitored daily reporting (Revinate, TripAdvisor, Expedia) to identify guest concerns and provide timely resolutions.
  • Conducted general quality assurance inspections to ensure cleanliness and service standards.
  • Collaborated with the Sales department to develop business initiatives, driving revenue growth.
  • Responsible for recruiting and training top talent for the Front Office department

Front Office Manager

Champions World Resort
Kissimmee, FL
10.2017 - 03.2020
  • Oversaw daily operations of the front office, ensuring exceptional guest service and operational efficiency.
  • Provided leadership and direction for Front Office team members, including guest services, PBX operators, and Bell Services staff.
  • Implemented a successful upsell incentive program, increasing profitability and improving team culture.
  • Led weekly quality assurance walks with Housekeeping, ensuring high standards of cleanliness and service

Assistant Guest Services Manager

Congo River Miniature Golf
Orlando, FL
10.2016 - 08.2017
  • Managed daily operations of the golf course, including scheduling and accounting.
  • Ensured course was ready for guests by coordinating maintenance and addressing any necessary repairs.
  • Maintained high standards of customer service and upheld company policies.
  • Utilized alligator-catching techniques as part of daily operational responsibilities

Manager on Duty

Seralago Hotel & Suites Main Gate East
Orlando, FL
02.2009 - 10.2016
  • Oversaw guest services operations, handling employee-related issues and ensuring high performance and attendance reliability.
  • Enhanced guest satisfaction through effective communication, conflict resolution, and proactive problem-solving.
  • Played a key role in the implementation of a luggage tracking and transportation system, leading the Bell Services department through the change management process.
  • Worked with the Sales team to generate new business development initiatives.

Front Office Manager

Disney Parks and Resorts
Orlando, FL
06.2006 - 07.2009
  • Managed guest service operations, including oversight of front desk and PBX services.
  • Directed group and convention activities from pre-conference through post-conference, ensuring smooth operations.
  • Focused on employee engagement, maintaining high levels of satisfaction and performance across departments

Education

Some College (No Degree) - Hospitality Administration And Management

Greenville Technical College
Greenville, SC

Skills

  • Systems: Opera, Microsoft 365, Kipsu, Synergy, Revinate, SAP, Host

    Leadership Skills: Negotiation and Conflict Resolution, Motivating Performers, Resolving Complaints, Mentoring, and Productivity Performance

    Communication Skills: Emotional Intelligence, Creative Strategic Brainstorming, and Excellent Engagement

Timeline

Guest Service Manager

Choice Hotels
02.2024 - Current

Manager on Duty

Remington Hotels
08.2021 - 07.2023

Front Office Manager

Champions World Resort
10.2017 - 03.2020

Assistant Guest Services Manager

Congo River Miniature Golf
10.2016 - 08.2017

Manager on Duty

Seralago Hotel & Suites Main Gate East
02.2009 - 10.2016

Front Office Manager

Disney Parks and Resorts
06.2006 - 07.2009

Some College (No Degree) - Hospitality Administration And Management

Greenville Technical College

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Brody Pridgen