Brody Smith
Normal
Summary
Resourceful and self-motivated Personal Lines Auto Underwriter with a strong background in risk evaluation, data analysis, and process improvement. Known for clear communication, critical thinking, and problem-solving in fast-paced, compliance-driven environments. Highly adaptable and organized, with a proactive mindset and a commitment to customer-focused outcomes. Seeking to apply investigative and decision-making skills in a technical analyst role focused on security and access management.
Overview
7
7
years of professional experience
Work History
Personal Lines Auto Underwriter
State Farm
03.2020 - Current
- Underwrite auto policies across 13+ U.S. states, evaluating risk, financial standing, and loss history to ensure policy eligibility and compliance.
- Negotiate and manage business within authority limits, delivering market-leading service in fast-paced, compliance-driven environments.
- Recognized for analytical problem-solving and proactive issue resolution in sensitive, high-impact cases.
- Serve as a liaison for escalated policy issues, resolving complex errors and ensuring alignment between policy teams and agency partners.
- Collaborate on high-volume policy changes, consistently exceeding service level targets and productivity benchmarks (23/hour vs. 16/hour).
Auto Claims Adjuster
State Farm
07.2018 - 03.2020
- Investigated auto accident claims by gathering statements, analyzing documentation, and determining liability.
- Led complex claims investigations involving potential fraud, escalating concerns and supporting resolution efforts.
- Served as escalation point for high-pressure cases, applying problem-solving and de-escalation skills.
- Negotiated settlements with claimants while ensuring compliance with company and regulatory standards.
- Mentored new team members and facilitated knowledge sharing on compliance, fraud detection, and policy updates.
Education
Bachelor of Science - Criminal Justice Sciences
Illinois State University
Normal, IL05.2017
Skills
- Experienced in Excel, Outlook, Word, and PowerPoint
- SharePoint content management
- Experience in ServiceNow implementation
- Effective documentation and compliance tracking
Highlights
- Critical Thinking & Root Cause Analysis
- Cross-functional Collaboration
- Effective Communication & Stakeholder Engagement
- Organized, Adaptable, and Deadline-Oriented
- Self-motivated with a Continuous Improvement Mindset
Timeline
Personal Lines Auto Underwriter
State Farm
03.2020 - Current
Auto Claims Adjuster
State Farm
07.2018 - 03.2020
Bachelor of Science - Criminal Justice Sciences
Illinois State University
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