Brogan Eastlack
Student
Ocean City,MD
Summary
Dynamic and dedicated professional with extensive experience at Hoopers Crab House, excelling in customer service and teamwork. Proven ability to enhance workflow and train staff effectively, ensuring high satisfaction levels. Skilled in managing bar inventory and implementing process improvements, fostering loyalty through strong customer relationships.
Friendly Bartender with exceptional [Skill] and [Skill] skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
7
7
years of professional experience
Work History
Bartender,Server,Line Cook
Hoopers Crab House
Ocean City, MD
06.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed bar inventory, ensuring adequate stock levels for service efficiency.
- Prepared and served alcoholic and non-alcoholic beverages according to standard recipes.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Trained new servers and bartenders on menu offerings and customer interaction standards.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Resolved guest complaints promptly, maintaining high satisfaction levels throughout shifts.
- Implemented process improvements to enhance workflow during peak service hours.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared garnishes by evenly slicing and pitting fruits.
Landscaper
Legendary Landscapes
Salisbury Maryland
01.2026 - 06.2026
- Operated landscaping equipment to execute design plans efficiently.
- Assisted in planting, pruning, and maintaining various plant species for optimal growth.
- Collaborated with team members to ensure timely project completion and quality standards.
- Conducted site assessments to identify landscape needs and recommend improvements.
- Trained new staff on equipment operation and safety protocols for improved workplace efficiency.
- Led a team in executing complex landscaping projects, enhancing overall service delivery quality.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
Lead Busser
Malias Cafe
Ocean City, MD
06.2019 - 06.2026
- Supervised busser team to ensure timely table turnover and exceptional customer service.
- Trained new staff on restaurant cleanliness standards and efficient workflow processes.
- Assisted servers with order delivery and maintained accurate communication during peak hours.
- Coordinated dining area setup, ensuring cleanliness and readiness for customer arrivals.
- Implemented improved cleaning routines, enhancing overall efficiency in maintaining restaurant standards.
Education
Bachelors - Strategic Management And Entrepreneurship
Salisbury University
Salisbury, MD05-2028
High School Diploma -
Stephen Decatur
Berlin, MD06-2024
Skills
- Teamwork and collaboration
- Fast learner
- Customer service
- Problem-solving
- Time management
- Honest and dependable
Timeline
Landscaper
Legendary Landscapes
01.2026 - 06.2026
Bartender,Server,Line Cook
Hoopers Crab House
06.2024 - Current
Lead Busser
Malias Cafe
06.2019 - 06.2026
Bachelors - Strategic Management And Entrepreneurship
Salisbury University
High School Diploma -
Stephen Decatur