Brohdy Couch
Granite Point Resort
Deer Park,WA
2
Languages
1
Certification
3
years of professional experience
Shift Supervisor and Retail Manager candidate with service-floor experience in cash handling, leading, stocking, sales, and customer support. Keeps shifts organized during 11+ rush periods per week by balancing front counter work, delivery flow, inventory checks, and team support for 5+ team members per shift while managing 11–20 task handoffs per shift and maintaining a clean and ready workspace. Brings calm coordination and steady communication across fast-paced retail and restaurant settings
Work History
General Laborer
3 Years 3 Months- Managed properties, maintained landscapes, oversaw project execution
- Employer: Ted Whipps
- Maintained cleanliness and organization of worksite to ensure safety standards.
- Executed routine maintenance on equipment to ensure optimal performance.
- Operated various hand and power tools to perform tasks efficiently.
Manager
2 Years 3 Months- Managed budget allocations and resource planning for departmental efficiency.
- Developed and implemented training programs for staff development.
- Enhanced customer service protocols, improving guest satisfaction ratings.
- Oversaw daily operations to ensure high-quality guest experiences.
- Led cross-functional teams in strategic planning initiatives to drive growth.
- Established performance metrics to assess team productivity and service quality.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Trained and mentored sales team to enhance performance and meet targets.
- Analyzed sales data to identify trends and optimize product offerings.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Restaurant Waiter
3 Months- Provided exceptional customer service by attentively addressing guest needs and inquiries.
- Coordinated timely delivery of food and beverages to enhance dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Maintained cleanliness and organization of tables, dining area, and service stations.
- Resolved guest complaints promptly, ensuring a positive dining atmosphere for all patrons.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Delivery Driver
10 Months- Navigated delivery routes efficiently to ensure timely pizza deliveries.
- Communicated with customers to confirm orders and address inquiries promptly.
- Assisted in loading and unloading delivery vehicles to optimize workflow.
- Maintained cleanliness and organization of delivery vehicle for safety compliance.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Managed cash transactions accurately, maintaining accountability for daily sales.
- Collaborated with kitchen staff to ensure order accuracy and quality control.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
Team Member
7 Months- Learned all required tasks quickly to maximize performance.
- Contributed to team efforts by performing various roles as needed to meet operational goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Adapted quickly to changing priorities and demonstrated flexibility in a fast-paced environment.
- Prepared food items according to standardized recipes, ensuring quality and consistency.
- Collaborated with team to uphold cleanliness and organization of dining area and kitchen.
- Operated kitchen equipment efficiently, maintaining food safety and hygiene standards.
Education
High School Diploma
- Honoree of DECA Business club
- Extra community service
- 4 years of DECA business Competition
- LaunchNW Scholarship Recipient
- Elected Captain of Deer Park Basketball team
Skills
Customer service
Cash handling
POS systems
Order delivery
Teamwork
Inventory control
Stock replenishment
Shop maintenance
General labor
Property maintenance
Customer complaint resolution
Sales floor supervision
Performance coaching
Tool safety procedures
Inventory forecasting
Break coverage
Shift scheduling
Certification
- Food handlers License
- Alcohol licence class 13
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Restaurant Waiter
Los Tres Portillos Restaurant
04.2026 - 07.2026Read More
Delivery Driver
Pizza Factory
08.2025 - 06.2026Read More
Team Member
McDonald's
01.2025 - 08.2025Read More
Manager
Granite Point Resort
05.2024 - CurrentRead More
General Laborer
Ted Whipps
03.2023 - 06.2026Read More
Deer Park High School
High School Diploma
Read More