Summary
Overview
Work History
Education
Skills
Timeline
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Brokie Cotto

Brooklyn,NY

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

7
7
years of professional experience

Work History

Social Media Coordinator

Beautyfix Medspa Nyc
05.2023 - 10.2023
  • Respond to social media comments and direct messages
  • Increased customer engagement through social media.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Enhanced client satisfaction by effectively scheduling appointments and managing the flow of daily operations.
  • Increased revenue with upselling products and services tailored to individual client needs.

Receptionist

Ricks Cabaret
08.2021 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed reservations, communicated with clients
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct department.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Supervisor

260 Sample Sale
10.2016 - 05.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Education

Associate of Arts - Theater And Communications

LaGuardia Community College of The City University of New York
Long Island City, NY

Skills

  • Customer Engagement
  • Social Media Marketing
  • POS Systems
  • Operations Management
  • Staff Management
  • Schedule Development
  • Administrative Support
  • Data Entry

Timeline

Social Media Coordinator

Beautyfix Medspa Nyc
05.2023 - 10.2023

Receptionist

Ricks Cabaret
08.2021 - 08.2022

Supervisor

260 Sample Sale
10.2016 - 05.2020

Associate of Arts - Theater And Communications

LaGuardia Community College of The City University of New York

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Brokie Cotto