BADER ALJOHANI
San Diego,USA
Summary
Committed professional with experience serving hot, delicious food while maintaining friendly atmosphere. Supported multiple FOH duties for optimal service to every guest. Ran food, seated customers and discussed menu options. Kept dining area clean with proactive attention to departing guests, empty plates, and spills. Seasoned professional highly experienced in food service roles. Delivered food quickly to customers and frequently topped off drinks to maximize satisfaction. Well-versed in safe handling and cleaning requirements.
Overview
13
13
years of professional experience
Work History
Social Media Coordinator
San Diego University For Integrative Studies
12.2023 - 03.2024
- Utilized scheduling tools like Hootsuite or Sprout Social to plan ahead posts according to predetermined timelines.
- Organized online events, such as webinars, contests, and giveaways, to engage users organically.
Manager
Centrepointe
01.2011 - 12.2013
- Delivered food to guests in a timely manner while following safety protocols.
- Provided assistance with clearing plates from tables after meals were completed.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Processed customer orders and returns accurately, ensuring compliance with company policies.
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Processed customer transactions accurately using point-of-sale systems.
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new associates on company policies, procedures, and customer service standards.
- Implemented visual merchandising strategies to enhance product visibility and appeal.
- Executed upselling strategies, enhancing customer experience and driving sales growth.
- Processed sales transactions accurately using point-of-sale systems.
- Managed inbound customer inquiries, providing accurate product information and resolving issues effectively.
- Analyzed customer feedback to identify trends, recommending improvements to enhance service quality.
Busser
The Cheesecake Factory
10.2023 - 01.2024
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Provided assistance to other bussers or waitstaff when needed.
- Ensured that each table was properly set before seating guests.
Assistant Manager
Albaik
02.2013 - 09.2014
- Established processes for monitoring customer satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Industrial Engineering
California State University, Fresno
Fresno, CASkills
- Food delivery
- Menu knowledge
- Safety protocols
- Time management
- Table setting
- Customer service
- Brand promotion
- Social media management
- Social content planning
- Client engagement
- Social listening
- Video editing
- Social media strategy
- Customer engagement
- Sales support
- Social media best practices
LANGUAGES
English: Professional
Arabic: Professional
Timeline
Social Media Coordinator
San Diego University For Integrative Studies
12.2023 - 03.2024
Busser
The Cheesecake Factory
10.2023 - 01.2024
Assistant Manager
Albaik
02.2013 - 09.2014
Manager
Centrepointe
01.2011 - 12.2013
Industrial Engineering
California State University, Fresno