Kelleen Bromley
Spring Lake,MI
Summary
Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Manager
Dr. Rolfs BBQ
Spring Lake, MI
04.2024 - Current
- Handled customer complaints and feedback, ensuring issues were resolved promptly.
- Provided leadership, insight, and mentoring to newly hired employees in operational procedures and customer service.
- Delegated work to staff, setting priorities and goals.
- Utilized POS systems to streamline transactions and generate reports.
- Responsible for cash handling, open/close duties, bank deposits, and accuracy in all money matters.
Server
Dr. Rolfs BBQ
Spring Lake, Michigan
06.2022 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Front Desk Receptionist
Spring Lake Fitness & Aquatic Center
Spring Lake, MI
07.2021 - 08.2022
- Monitored the gym floor to ensure safety regulations were followed by patrons.
- Processed membership applications and payments accurately and efficiently.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Updated member accounts and maintained accurate records.
Education
Some College (No Degree) -
Northwestern Michigan College
Traverse City, MI05-2026
High School Diploma -
Spring Lake High School
Spring Lake, MI05-2022
Skills
- Strong work ethic
- Conflict resolution
- Attention to detail
- Task prioritization
- Customer service
- Operational procedures
Certification
- CPR Certified
- CERTIFICATE OF COMPLETE, RADIOLOGY CERTIFICATION
Timeline
Front of House Manager
Dr. Rolfs BBQ
04.2024 - Current
Server
Dr. Rolfs BBQ
06.2022 - Current
Front Desk Receptionist
Spring Lake Fitness & Aquatic Center
07.2021 - 08.2022
Some College (No Degree) -
Northwestern Michigan College
High School Diploma -
Spring Lake High School
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