Dynamic General Manager with a proven track record in enhancing customer satisfaction and optimizing operational efficiency. Expertise in strategic decision-making and financial management for sustained business growth.
Work History
General Manager
1 Year 11 Months
Starboard Wendys | 09.2024 - Current
Directed daily operations to enhance customer service and satisfaction.
Managed staff recruitment, training, and performance evaluation processes.
Implemented cost-control measures to optimize operational efficiency.
Developed and maintained budgets, ensuring financial targets were met.
General Manager
15 Years 11 Months
Starboard Wendys | 03.2007 - 02.2023
Analyzed sales data to inform strategic decision-making and drive growth.
Fostered a positive team environment through effective communication and leadership.
Oversaw inventory management, reducing waste and improving supply chain logistics.
Coordinated with vendors to negotiate contracts and ensure quality standards were upheld.
Education
High School Diploma
Pender High | Burgaw, NC | 06-1988
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Certification
I am servsafe certified and
[Area of certification], [Company Name] - [Timeframe]