BRONSON KAULANA AH TOU
Waipahu,HI.
Summary
Dedicated Flight Attendant with 14 years of exemplary service, recognized for a strong commitment to mission objectives and customer satisfaction. Expertise in international flight services and proven effectiveness in enhancing operational efficiency through team leadership and collaboration with operational teams. Notable achievements include elevating customer service standards while fostering positive team dynamics, underpinned by strong communication skills and cultural sensitivity. Career aspirations focus on continuing to advance service excellence within a dynamic aviation environment.
Overview
13
13
years of professional experience
Work History
International Purser
United Airlines
Honolulu, HI
01.2023 - Current
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Ensured that all passengers had a safe and comfortable journey while adhering to company standards of service excellence.
- Conducted pre-flight briefings with the flight crew to ensure all regulations were adhered to.
- Conducted post-flight reviews with the crew to review performance and address any issues encountered during the flight.
- Interacted with foreign airport personnel, customs officials, immigration officers, and other airline staff when necessary.
- Resolved disputes between passengers in a professional manner if needed.
- Assisted in training new flight attendants on international travel procedures and policies.
- Organized and coordinated international flights for passengers, ensuring safety protocols were followed.
- Responded promptly to medical emergencies onboard the aircraft by providing first aid care or referring passengers to medical professionals at their destination.
Flight Attendant
United Airlines
10.2011 - Current
- Provide excellent customer service while ensuring the safety and comfort for customers
- Increase customer satisfaction and loyalty by interacting with customers on board
- Deliver and set a high standard for consistent onboard service
- Provide leadership by responding to a variety of medical and non-emergency situations
- Act as a brand ambassador by promoting United services and products
- Enhanced my cultural awareness to adapt to new environment with passengers and crew members
- Provide support for fellow crew when acting as International Service Manager/Purser
Service & Engagement Team Leader
Target
Kailua, Hawai'i
07.2020 - 08.2021
- Led a team of 90 Guest Advocates and Front of Store Attendants to strive to exceed guest service expectations
- Recruited, selected, developed, and retained talented team members
- Skilled in guest engagement, problem solving and resolution
- Demonstrated a culture of work ethic, safety, and compliance with team
- Reinforced critical guest service behaviors and promoted a positive team and guest centric culture
- Developed and implemented strategies to exceed company expectation’s service levels and increase customer satisfaction
- Fostered positive employee relationships through effective communication, training, and development
Education
Bachelor of Arts - Travel Industry Management and Hawaiian Language
University of Hawai‘i Mānoa
Honolulu, HIHigh School Diploma -
Kamehameha Schools Kapālama Campus
Honolulu, HISkills
- Hawaiian language proficiency (moderate)
- Oratorical and Persuasive Speaking Skills
- Research and Writing Skills
- Leadership abilities
- Company Culture and Values
- Brand Promotion
- Public Interaction
- Emergency Situations Management
- FAA Regulations
- Crew Resource Management
- Safety Procedures
- Training and Coaching
- Reporting and Documentation
- Complaint Resolution
References
REFERENCES
Available Upon Request
Timeline
International Purser
United Airlines
01.2023 - Current
Service & Engagement Team Leader
Target
07.2020 - 08.2021
Flight Attendant
United Airlines
10.2011 - Current
Bachelor of Arts - Travel Industry Management and Hawaiian Language
University of Hawai‘i Mānoa
High School Diploma -
Kamehameha Schools Kapālama Campus
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