Dustin W. Gray
New York
Summary
Experienced and highly-motivated aviation professional with 4 years of experience with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
International Purser
United Airlines
05.2025 - Current
- Ensured compliance with safety regulations and emergency procedures to maintain a secure flight environment.
- Managed cabin crew schedules, facilitating effective communication and teamwork during service delivery.
- Implemented service protocols to enhance passenger experience, resulting in increased customer satisfaction.
- Coordinated pre-flight briefings to align crew on operational procedures and customer service standards.
Flight Attendant
United Airlines
04.2022 - Current
- Provided the highest level of customer service while consistently managing standard operating procedures on long and short-range domestic and international flights.
- Drove Net Promoter Scores (NPS) by personalizing customer experience, anticipating and preparing for challenges onboard, and recognizing loyalty.
- Fostered collaboration, efficiency, and teamwork in leadership roles onboard to accomplish service and safety goals during standard and non-standard operations.
Flight Attendant
American Airlines
04.2020 - 12.2021
- Provided the highest level of customer service while consistently managing standard operating procedures on domestic and international flights.
Private English Teacher
Universidad Complutense Madrid
08.2016 - 01.2017
- My duties included working with individual parents and children to improve written and verbal english skills through private, in-home, administered classes.
Education
Master of Arts - International Tourism And Aviation Management
University of West London
London, England04.2019
Bachelor of Arts - International Relations and Affairs
Indiana University Bloomington
Bloomington, IN05.2018
Skills
- Decision making
- Strong verbal and written communication
- Training and coaching
- Time management
- Reporting and documentation
- Data analytics/reporting
- Brand promotion
- Operations oversight
- Team leadership/CRM
- Safety mindset
- Knowledge and use of Microsoft products including Excel
Language Competency
- Native English speaker
- Fluent in Spanish (conversational and written)
Timeline
International Purser
United Airlines
05.2025 - Current
Flight Attendant
United Airlines
04.2022 - Current
Flight Attendant
American Airlines
04.2020 - 12.2021
Private English Teacher
Universidad Complutense Madrid
08.2016 - 01.2017
Bachelor of Arts - International Relations and Affairs
Indiana University Bloomington
Master of Arts - International Tourism And Aviation Management
University of West London