Nicholas Damery
Chicago,IL
Summary
Ambitious professional, excited to take on a new challenge. With over ten years in the service industry and management, I've seen what it takes to provide numerous services to a wide variety of guests. With several years experience as a corporate service trainer, I've honed in on time management skills and flexibility. Being an extremely attentive guest service provider has strengthened my confidence in providing an experience above the rest. Pride in accomplished work allows me to excel at any challenges I may be faced with in the working world.
Overview
11
11
years of professional experience
Work History
International Purser
United Airlines
04.2019 - Current
- Bravo scores in the top 10% of Flight Attendants almost every quarter.
- Extensive knowledge of our SOP's and expert at navigating our link device to find precise information across all manuals.
- Background in the service industry turns my aircraft cabins into five star restaurants.
Instructor Evaluator Specialist
United Airlines
08.2022 - 08.2023
- Facilitate safety and service lessons developed by our training department in Chicago and San Francisco, assisting with Initial Training in Houston.
- Ensure students demonstrate confidence in their ability to preform all emergency procedures to FAA standards.
- Calibrate our instructors to train students and achieve established FAR markers.
Bar Manager
Flanagan's Irish Pub
09.2016 - 11.2018
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Maintained an atmosphere of enthusiastic customer service.
Server Trainer
Bonefish Grill
05.2015 - 04.2017
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Mentored employees for 30 hours before they began to work alone.
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
Education
High School Diploma -
Sickles High School
Tampa, FL2012
Skills
- Workplace safety
- Leadership and Team Training
- Attention to detail
- Strong work ethic
- Conflict Resolution
- Customer service expertise
Timeline
Instructor Evaluator Specialist
United Airlines
08.2022 - 08.2023
International Purser
United Airlines
04.2019 - Current
Bar Manager
Flanagan's Irish Pub
09.2016 - 11.2018
Server Trainer
Bonefish Grill
05.2015 - 04.2017
High School Diploma -
Sickles High School