Maki Herbert
Summary
Professional in service management, committed to delivering seamless customer experiences and operational efficiency. Recognized for effective problem-solving and ability to adapt to dynamic environments with ease. Team-oriented with focus on achieving collective goals, reliability, and flexibility to meet changing demands, excelling in communication and organizational skills.
Overview
38
38
years of professional experience
Work History
Airline Domestic and International Purser
United Airlines Inc.
05.1996 - Current
- Responsible for overseeing all flight attendants, ensuring passenger safety and comfort, managing administrative tasks, coordinating with flight deck, and taking charge during emergencies or irregular operations, all while upholding airline policies and procedures
- Recently on a 3 year assignment to be a new hire advisor to support them with new tasks, new inflight devices and any help they needed for work and outside of work
Concierge and Receptionist
The Colonnade Hotel
06.2007 - 08.2015
- Assisted guests with directions, restaurant recommendations and anything unique and special they requested in addition to the daily front desk duties
- Involved in many event planning with our sales team including charity, music and especially supporting the Japanese media group coming in for the Red Sox games
Sales Representative
Swiss Air
03.1993 - 08.1995
- Aggressively sold Swiss Air routes to Japanese travel agencies and have them promote many package tours, and represented Swiss Air products at the trade fairs
- Traveled 20% of work days to bring the Japanese travel agents on excursion trips to Switzerland and conducted product demonstrations highlighting key features
Customer Service Representative
All Nippon Airways
04.1987 - 04.1991
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new hires and conducted meetings with each individual to follow up and make them the best in this industry
Education
No Degree - Psychology
Kobe Kaisei Girls' College
Kobe, Japan 03-1987
Skills
- Leadership
- Multilingual proficiency
- Conflict management
- Complaint resolution
- Passenger assistance
- Decision making
- AED and First aid
- Communication
- Mentoring New Hires
Languages
English
Full Professional
Japanese
Native or Bilingual
Timeline
Concierge and Receptionist
The Colonnade Hotel
06.2007 - 08.2015
Airline Domestic and International Purser
United Airlines Inc.
05.1996 - Current
Sales Representative
Swiss Air
03.1993 - 08.1995
Customer Service Representative
All Nippon Airways
04.1987 - 04.1991
No Degree - Psychology
Kobe Kaisei Girls' College
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