Bronson Byrne
Minneapolis,MN
Summary
Knowledgeable and dedicated inbound sales and customer service representative with extensive experience in sales and customer management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Senior Membership Consultant
Life Time, Inc
08.2021 - Current
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Pull various reports through Dynamics CRM and send direct targeted marketing email communication to prospects
- Investigate and resolve customer inquiries and complaints quickly.
- Mentor and train new Membership Consultants
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Presale Concierge
Life Time, Inc
02.2018 - 08.2021
- Equip and support team processes including new member acquisition and appointment scheduling
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Provision of on-site training and general information for new facility openings nationwide
- Coordination with on-site concierge team by arranging appointments and growing/managing members
- Collaborate with the Marketing department in formulation and design of email blasts & feedback provision.
Membership Consultant
Life Time, Inc
02.2015 - 02.2018
- Manage prospective members via email, live chatting, and direct phone calls
- Facilitate prospect tours in making initial in-person reservations and membership consultation
- Promote club programs & services to influence prospects in membership purchasing
- Achieve and exceed daily/monthly metrics on a consistent basis
- Provided information about restrictions and optional services.
- Consulted with potential clients about personal needs and budget concerns.
Education
Bachelor of Science - Exercise Science
University of Wisconsin - Superior
Superior, WI05.2014
Skills
- Strong communication skills with co-workers and clients, both current and prospective
- High energy and self-motivated
- Proven team leader
- Quick learner who can quickly adapt to change
- Reliable
- Strong time management and organizational skills
- Technologically savvy
- Proficient in Microsoft Office applications, Dynamics CRM
- 130WPM Typing speed
- High attention to detail
Timeline
Senior Membership Consultant
Life Time, Inc
08.2021 - Current
Presale Concierge
Life Time, Inc
02.2018 - 08.2021
Membership Consultant
Life Time, Inc
02.2015 - 02.2018
Bachelor of Science - Exercise Science
University of Wisconsin - Superior
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