Bronwen Todd
Aurora,CO
Summary
Proven Manager at Marco's Pizza, adept in operations management and conflict resolution, significantly enhanced customer satisfaction and team performance. Excelled in staff management and customer service, ensuring high-quality service delivery and efficient problem-solving. Skilled in leading diverse teams to exceed business goals with a focus on achievements and employee development.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
2
2
years of professional experience
Work History
Manager
Marco's Pizza
04.2023 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
Cashier
The Home Depot Inc
08.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Education
Community College of Aurora
Aurora, CO05-2027
High School Diploma -
Eaglecrest High School
Aurora05-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Operations management
- Shift scheduling
- Conflict resolution
- Sales management
- Employee onboarding
Timeline
Manager
Marco's Pizza
04.2023 - 12.2024
Cashier
The Home Depot Inc
08.2022 - 10.2022
Associate of Arts - Education
Community College of Aurora
High School Diploma -
Eaglecrest High School
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