Bronwyn Lyons
Puyallup,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience working in a team environment with the ability to execute company objectives in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Client Advisor
Pacific Bath Company
06.2021 - 05.2023
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Completed daily logs, tracked data and managed clients' book of business.
Territory Manager
The Institute Of Design And Business Management
09.2010 - 03.2020
- Managed over 60+ accounts within Washington territory.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with administrators,counselors and educators in my assigned territory and provided support to drive customer satisfaction.
- Established successful relationships by building rapport and maintaining consistent company standards for the Washington team.
- Analyzed client feedback data to identify areas for territory improvement and implemented strategies to Improve training strategies to exceed expectations.
- Sourced, interviewed, hired and completed the onboarding process.
- Promoted and organized group trainings and events at different venues throughout the territory.
- Developed new-hire training curriculum and performed observations with the existing team.
Education
Bachelor of Arts - Business Communications
Eastern Washington University
Cheney, WASkills
- Client Retention Strategies
- Business Development
- Relationship Management
- New Account Setup
- Professionalism and Etiquette
- Referral Coordination
- Information Verification
- Contract write-up and review
Timeline
Client Advisor
Pacific Bath Company
06.2021 - 05.2023
Territory Manager
The Institute Of Design And Business Management
09.2010 - 03.2020
Bachelor of Arts - Business Communications
Eastern Washington University
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