Summary
Overview
Work History
Education
Skills
References
Timeline
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Brook Alvarez

The Bronx,NY

Summary

Dynamic and adaptable professional with a proven track record at Pret A Manger, excelling in staff and new employee training. Demonstrated expertise in high-volume readiness and a goal-oriented approach, enhancing team efficiency and customer service standards. Skilled in both leadership (soft skill) and DOH readiness (hard skill), committed to fostering team success and operational excellence.

Overview

7
7
years of professional experience

Work History

Team Trainer

Fields Good Chicken
New York, NY
06.2022 - Current
  • Conducted team training sessions, providing instruction on effective communication and problem-solving techniques.
  • DOH / NSF Knowledgeable.
  • Ensured proper customer service standards were met.
  • Executed tasks in various positions efficiently such as Register operator, Back of House preparer, Front of House preparer and Grill cook.

Team Member Star

Pret A Manger
New York, NY
05.2023 - 03.2024
  • Built and maintained working relationships with peers and upper management.
  • Mastered diverse responsibilities across BOH, FOH, barista, and hot chef roles.
  • Demonstrated adaptability across multiple locations promptly.

Crew Member

Wendy's
New York, NY
03.2018 - 01.2021
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Wiped down tables and equipment, swept and refilled stock.

Education

High School Diploma -

The Bronx Guild
Bronx
06-2017

Skills

  • Staff training
  • New employee training
  • DOH is ready
  • High Volume Readiness
  • Goal-Oriented Initiative
  • Team oriented

References

References available upon request.

Timeline

Team Member Star

Pret A Manger
05.2023 - 03.2024

Team Trainer

Fields Good Chicken
06.2022 - Current

Crew Member

Wendy's
03.2018 - 01.2021

High School Diploma -

The Bronx Guild

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Brook Alvarez