Brook Baxter
Denton
Summary
Successful property management professional with a solid background serving owners and residents. Skilled in overseeing diverse portfolios from Senior Living to Multi-Family Communities. Proficient in financial management, maximizing property value, and enhancing tenant satisfaction.
Overview
7
7
years of professional experience
Work History
Property Manager
Cushman & Wakefield
03.2024 - Current
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Senior Manager
Capstone Real Estate Services
01.2022 - 02.2024
- Managed operations across a portfolio of over 300 properties, overseeing maintenance, budgeting, and staff management
- Creating & implementing an effective management plan that results in maximizing NOI
- Set sales goals, training and motivating team members to achieve sales goals
- Creating the annual operating budget and monthly cash flow projections for various properties
- Training property managers on the use of the property management software One Site
Community Manager
Capstone Real Estate Services
01.2021 - 01.2022
- Managed a 200-home community, resulting in a 90% occupancy rate
- Achieved a 35% increase in sales through effective marketing and outreach
- Built relationships with customers and community to establish long-term business growth
- Improved resident satisfaction by 25% through community events and improved amenities
Sales Director
Capstone Real Estate Services
01.2020 - 01.2021
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Increased occupancy rate by 25% through effective marketing and outreach
- Provided extensive training to the sales team, covering sales strategies, opportunity structuring, and techniques to achieve successful deal closures
- Organized promotional events and interacted with community to increase sales volume
Project Manager
Aspire Project
01.2018 - 01.2020
- Developed and implemented construction plans according to client specifications and expectations
- Led project planning and development, quality control, and final review to control milestones and deliverables
- Collaborated with administrative staff on billing, accounts payable and budgets
- Obtained building and specialty permits from local jurisdictional agencies
Education
Business Administration and Management -
Tarrant County College - Southeast Campus
Arlington, TXSkills
- Community engagement
- Marketing and Advertising
- Fair Housing Regulations
- Team management
- Preparing Annual Budgets
- Tenant and eviction laws
- Property inspections
- Goals and performance
- Troubleshooting and problem resolution
- Employee performance management
- Software: Rent Cafe, Yardi, Real Page, Knock CRM, Ops Technology, One-Site, MS Office, and Outlook
Accomplishments
- Resident Satisfaction, Increased resident satisfaction from 70% to 95% through effective communication and problem-solving.
- Employee Development, Implemented team-building meetings that enhanced employee communication and satisfaction.
Personal Information
Title: Senior Manager
Strengths
- Revenue Growth, Achieved a remarkable 35% increase in revenue through strategic planning and the effective implementation of innovative sales tactics.
- Leadership, Led a team of nine employees to achieve operational excellence and enhance customer satisfaction.
- Problem-solving, Resolved resident complaints and issues by providing effective solutions and maintaining positive relationships.
Timeline
Property Manager
Cushman & Wakefield
03.2024 - Current
Senior Manager
Capstone Real Estate Services
01.2022 - 02.2024
Community Manager
Capstone Real Estate Services
01.2021 - 01.2022
Sales Director
Capstone Real Estate Services
01.2020 - 01.2021
Project Manager
Aspire Project
01.2018 - 01.2020
Business Administration and Management -
Tarrant County College - Southeast Campus
Similar Profiles
Sarah GermanoSarah Germano
Property Manager at Cushman & Wakefield | The Residences at WakefieldProperty Manager at Cushman & Wakefield | The Residences at Wakefield
Trevor MetzgerTrevor Metzger
Assistant Project Manager at Cushman & WakefieldAssistant Project Manager at Cushman & Wakefield
Cole HergetCole Herget
Senior Associate at Cushman & WakefieldSenior Associate at Cushman & Wakefield
Jacob OlneyJacob Olney
Maintenance Supervisor at Cushman & WakefieldMaintenance Supervisor at Cushman & Wakefield
Bernard BenjaminBernard Benjamin
Supervisor at Dominica Air & Sea Ports AuthoritySupervisor at Dominica Air & Sea Ports Authority