Hi, I’m
Brook Belachew
Student Pilot
Tulsa,OK
Summary
Self motivated and beaming customer service professional with more than 4+ years experience. Currently studying Aeronautics at Spartan college of Aeronautics and Technology, with the end goal of becoming a commercial airline pilot.
Overview
4
years of professional experience
2
years of post-secondary education
1
Certification
2
Languages
Work History
Star Light LLCJacksonville , FL
Cashier Supervisor
09.2020 - 01.2023
Job overview
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Awash Brooklyn New York, NY
Server
08.2018 - 07.2020
Job overview
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Addis Ababa University Addis Ababa, Ethiopia
Bachelor of Arts from Business Administration And Information Systems
09.2010 - 02.2013
Skills
Multitasking Abilities
Active Listening
Analytical and Critical Thinking
Teamwork
Excellent Communication
Ms office suit
Certification
Student pilot certificate
Timeline
Cashier Supervisor
Star Light LLC
09.2020 - 01.2023
Server
Awash Brooklyn
08.2018 - 07.2020
Addis Ababa University
Bachelor of Arts from Business Administration And Information Systems
09.2010 - 02.2013