Brook Cloutier
Springport
Summary
Dynamic customer service professional with proven problem-solving abilities at Farmers Insurance. Expert in loan processing and financial analysis, ensuring client satisfaction and retention. Detail-oriented and proficient in Microsoft Excel, I excel at delivering efficient solutions and fostering strong client relationships, contributing to seamless loan processes and accurate inventory assessments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Farmers Insurance
Springport
09.2023 - 03.2025
- Utilized problem-solving skills to identify solutions for difficult customer issues.
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively.
- Demonstrated excellent communication skills, both verbal and written, when interacting with customers and colleagues.
Loan Partner
Cross Country Mortgage
Bloomfield
04.2020 - 03.2022
- Conducted interviews with customers to obtain detailed financial history, income, and assets.
- Provided support to customers throughout the loan process, from application to closing.
- Assisted borrowers with mortgage pre-approvals prior to sending them to the loan officer.
Inventory Specialist
Fire Loss Consultants
Lansing
05.2019 - 10.2021
- Provided detailed, descriptive notations of damaged property in severely damaged homes.
- Determined the age and replacement cost for items, and created detailed spreadsheets of findings.
Education
High School Diploma -
Chippewa Valley
Macomb, MI06-2013
Skills
- Customer service
- Problem solving
- Data entry
- Loan processing
- Customer relationship management
- Financial analysis
- Accuracy
- Client retention
- Leadership
- Microsoft Excel
- Microsoft Word
- Detail oriented
Timeline
Customer Service Representative
Farmers Insurance
09.2023 - 03.2025
Loan Partner
Cross Country Mortgage
04.2020 - 03.2022
Inventory Specialist
Fire Loss Consultants
05.2019 - 10.2021
High School Diploma -
Chippewa Valley
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