Brook Crosby
Mesa,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fat Cats
01.2023 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Assisted with special events marketing to increase visibility and maximize ticket sales.
- Delivered prompt service to prioritize food quality and customer needs.
- Assisted in bartending at bar
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Nail Artist
Self-employed
10.2020 - Current
- Meticulously designed creative nail art designs with heavy attention to detail striving for perfection.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Followed proper safety and sanitation guidelines while performing nail services.
- Offered personalized services according to needs and preferences.
House and Pet Sitter
Rover/ Self
07.2022 - Current
- Communicated regularly with owners to provide clear updates
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Prepared food and water following instructions from pet owners.
- Secured house at end of each day by shutting and locking windows, locking doors and setting up alarm systems
- Brought in mail and newspaper to maintain appearance of activity at client residence.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
Stage Crew Member
Taryn Tidwell
01.2018 - 03.2020
- Proved successful within tight deadlines and fast-paced atmosphere
- Carried out day-day-day duties accurately and efficiently
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Controlled lights and sound during rehearsals
Certified Babysitter
Self-employed
06.2015 - 05.2019
- Prepared healthy, age-appropriate snacks and meals
- Assisted children with homework assignments and special projects across different subjects
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation
- Organized and cleaned home after activities
- Communicated positively with children and guardians
Education
Associate in Science (A.S.) - Mathematics And Computer Engineering
Mesa Community College
Mesa, AZ12-2025
High School Diploma - undefined
Red Mountain High School
Mesa, AZ01.2021
Skills
- Detail-oriented and efficient
- Calm and professional under pressure
- Building customer trust and loyalty
- Presentation skills
- Team contribution
- Safe food handling
- Patient and empathetic
- Responding to difficult customers
- Valid Arizona driver's license
Certification
- AZ Food Handlers - April 2023
- Valid AZ driver's license
Timeline
Customer Service Representative
Fat Cats
01.2023 - Current
House and Pet Sitter
Rover/ Self
07.2022 - Current
Nail Artist
Self-employed
10.2020 - Current
Stage Crew Member
Taryn Tidwell
01.2018 - 03.2020
Certified Babysitter
Self-employed
06.2015 - 05.2019
High School Diploma - undefined
Red Mountain High School
- AZ Food Handlers - April 2023
- Valid AZ driver's license
Associate in Science (A.S.) - Mathematics And Computer Engineering
Mesa Community College
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