Brook Goodrich
McBain,MI
Summary
Dynamic and customer-focused professional with experience at Brinks Family Creamery, excelling in money handling and time management. Proven ability to thrive in high-pressure environments, delivering exceptional service and fostering customer loyalty. Recognized for strong multitasking skills and teamwork, consistently ensuring quality and timely production of products.
Overview
5
5
years of professional experience
Work History
Counter Sales/Production Worker
Brinks Family Creamery
08.2024 - Current
- Warmly welcomed customers upon approaching counter and placing orders.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Made sure that products were produced on time and are of good quality.
- Took on additional shifts during the busy season.
Waitress
Sheri's Family Diner & Pizzeria
02.2022 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Cashier/Customer Service
Benny's Froyo & Mo
05.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Waitress
The Flashback
11.2019 - 04.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
McBain Rural Agricultural School
107 E Maple St, McBain, MI, 4965706-2020
Skills
- Money handling
- Merchandise stocking
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Teamwork and collaboration
Timeline
Counter Sales/Production Worker
Brinks Family Creamery
08.2024 - Current
Waitress
Sheri's Family Diner & Pizzeria
02.2022 - 07.2024
Cashier/Customer Service
Benny's Froyo & Mo
05.2021 - 01.2022
Waitress
The Flashback
11.2019 - 04.2021
High School Diploma -
McBain Rural Agricultural School
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